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  1. Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information.

  2. Payouts. ·. Mobile App. Stripe offers a mobile application to access the Dashboard for both iOS and Android devices. Use the app to view business metrics, track and manage payments and customers, and initiate payouts. You can also accept in-person payments (such as Tap to Pay), generate invoices, and create payment links and subscriptions.

  3. New connected accounts on Stripe will have platform controls enabled, allowing platforms to manage additional settings on their users' behalf. This includes creating payouts, updating payout schedules, and adding platform branding to users' dashboards. Users cannot disconnect the administering platform, revoke its access, or create a Connect ...

  4. Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information.

  5. Enable two-step authentication. Stripe supports three primary methods of two-step authentication: Text messaging (SMS) authentication. Mobile apps authentication. Hardware security keys. We also support using Windows Hello or Touch ID for two-step authentication once one of the above authentication methods are in place.

  6. If you’ve followed the steps above but you still can’t sign in, contact our support team for help. Select the most relevant question for your issue from the dropdown. Use the email address you signed up with to help us locate your account more easily. Find help and support for Stripe. Our support site provides answers on all types of ...

  7. Go to your user profile. Click Add authentication method under the Two-step authentication section. Select Use an authenticator app. You will be asked to scan the barcode on your screen with your mobile device’s camera. Confirm the code that is shown on your device to finish the setup. Write down the backup code shown and store it in a safe ...

  8. Stripe and our financial partners require the following additional information on your website, social media profile, or mobile application by the time you start selling your goods or services. Add it as soon as possible to avoid business disruptions. These requirements can come into effect more quickly if you operate in an industry with ...

  9. Find the charge to be refunded in the Payments overview page. Click the ••• icon to the right of the charge and select Refund charge. OR Click on the charge and click the Refund button on the top right corner of the payment page. Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount ...

  10. Strengthen the security of your account. Add multiple authentication factors in case you lose one. For example, adding both a security key and your phone means you can still sign in if you lose your phone. If you use two-step authentication, keep your backup codes in a secure place. They can help you recover access to your account if you lose ...

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