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Please fill out the form below for each individual traveller if: You were on a Swoop-operated flight flying from, to or within Canada. You were informed 14 days or less before the departure time shown on your original ticket that the arrival at your destination would be delayed.
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Swoop follows any required Government guidelines for COVID-19 restrictions wherever we fly. Effective October 1, 2022, all travellers entering Canada, regardless of citizenship, will no longer have to: -submit public health information through the ArriveCAN app or website; -provide proof of vaccination; -undergo pre- or on-arrival t...
Yes No. Good news travels fast! Starting on October 25, 2020 we will begin service at Toronto Pearson Airport Terminal 3.
If you need to reschedule or get information about your flight, fees or luggage, please reach out to Swoop Support via message at https://help.flyswoop.com/support/home. For Disputes with a claim amount or currency, please email: travellersupport@flyswoop.com, a Swoop agent will contact you. Please note that Swoop Pay Portal Support ...
Swoop has partnered with AZOVA to provide COVID-19 testing services around the world that meet the requirements for your destination and to provide a pre-flight COVID test travel clearance program. Find out more info here .
In order to have competitive fare pricing to travellers we do not offer discounted or special fares for illness, death, bereavement or other unforeseen circumstances.
Accessible services. We know what you are about to ask and we have you covered. Are wheelchairs available at the airport? Yes, Swoop offers three different wheelchair services to get you to and from check-in to the aircraft: Wheelchair; can walk up steps.
Update your account details like name, phone number or address, anytime by following these steps: Select sign in from the menu bar. Click the edit icon under account details on the field you'd like to change. After you’ve added the updated details, click save changes. Click done after completing all the updates.
Cremated remains can be transported in a traveller’s carry-on or checked baggage. The remains must be sealed in a container suitable for X-ray screening.
