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Please fill out the form below for each individual traveller if: You were on a Swoop-operated flight flying from, to or within Canada. You were informed 14 days or less before the departure time shown on your original ticket that the arrival at your destination would be delayed.
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How do I select a seat? You can purchase through initial booking, manage my booking, or online check in. If you do not select a seat, one will be randomly assigned at no cost after check in. Tip: purchase your seats early when originally booking your flight for the best availability.
As of June 20, 2022, vaccination is no longer required to board an aircraft for domestic travel (within Canada). -This applies only to travel within Canada and flights leaving Canada. Check requirements of your destination country below.
Please note that Swoop Pay Portal Support (Hyperwallet) can only assist with payment related inquiries and NOT with information about your flight, fees or luggage. There are two ways to verify the payment account:
Swoop follows any required Government guidelines for COVID-19 restrictions wherever we fly. Effective October 1, 2022, all travellers entering Canada, regardless of citizenship, will no longer have to: -submit public health information through the ArriveCAN app or website; -provide proof of vaccination; -undergo pre- or on-arrival t...
There is no maximum weight for carry-on bags, however, there are maximum dimensions: 52cm x 23cm x 38cm (21” x 9” x 15”).
Yes No. Good news travels fast! Starting on October 25, 2020 we will begin service at Toronto Pearson Airport Terminal 3.
Submit Receipt or Request Insurance Letter. Canadian Air Passenger Protection Rights.
Stay connected with on board Wi-Fi! The following internet packages are available on Swoopstream: Inflight Chat for $5.99 CAD. 3-hour package for $15.99. Full flight package for $25.99 CAD. Visit here for more on board information.
