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Returning or exchanging an item at a store. Both in-store and online eligible purchases can be returned or exchanged at most Best Buy stores in Canada, with some conditions and exceptions. Learn more
Most purchases from Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered, with some exceptions and depending on the type of product and the condition of its return.
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Find answers to commonly asked questions about orders, product information, returns and more. See the Best Buy orders status, orders and Return and exchange policy for info on returning or exchanging laptops, cell phones and other items.
Most products sold by Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below).
Can I return or exchange an item I bought online to the Best Buy SmartCentres Aurora East store? Yes, if the product was sold by Best Buy. You can complete a return or exchange at any Best Buy store in Canada during regular store hours.
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Can I exchange or return items purchased online in store? Products purchased from Pandora Canada Online (excluding sale items) can be exchanged through Pandora Canada Online, but only for the same product in a different size (or the same product in any size if the original product is faulty).
