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Jan 16, 2023 · Whether you’ve been on the receiving end of a rude text or were the one to commit a social slip, proper texting etiquette can help ensure your messages (and manners) are on point. Use the following recommendations to make sure your professional and personal communication is clear and effective.
- Text unto others as you would have them text unto you. This goes for content as well as timing. If you’d feel weird getting a dancing hot dog sticker from your boss or a John Cena GIF from your mom, don’t send them one.
- Mind your surroundings. Wordlessly pulling out your phone to field a text in the middle of a face-to-face conversation tends to read as “I don’t care much about this interaction.”
- Slow replies can be rude, but double texting is sometimes worse. The asynchronous nature of texting—that you don’t have to drop what you’re doing and reply this second—is part of its appeal.
- Not everything should be said via text. If a dog has done something amusing on the internet, please text me the link. If your car just got rear-ended, maybe call me instead.
- Don’t text and drive. It’s that simple, according to the Post Institute. Don’t do it. Personal safety always comes first, and staying off your handheld while driving is paramount.
- Don’t put others in the situation of texting and driving. Messaging somebody who is driving is one of the things you should never do over text. If somebody replies “driving,” stop texting.
- Be brief. Although texting seems to be taking the place of some other forms of communication, it really can’t. Some messages are simply too long to convey via text.
- Be responsive. Speaking of responding, Fortune magazine points out that texting can be a source of “acute” anxiety. After hitting send, the sender experiences anxiety waiting for a response, and the recipient experiences pressure to respond within a set period of time or risk breaching texting etiquette (just ask a teenager).
- Didn’t get a reply right away? It’s okay. Chill out. Don’t keep texting until they respond. They’re probably busy. And if they’re not, maybe they just don’t feel like texting.
- Always respond. That being said, don’t blow anyone off. Respond to someone’s text in a kind and reasonably-timed manner. (Unless the person is a stalker, in which case, please do not respond.
- Keep the other person’s schedule in mind. Of course, you generally shouldn’t text a person at 4 in the morning unless it’s your BFF, and even then, your BFF may want to kill you.
- Don’t text a novel… This is one that I personally break all the time, but it just makes sense: if it’s taking you more than thirty seconds to text it, you probably just want to take care of it over the phone.
- Don’t text to inform someone of sad news or to end a relationship. Deliver the news in person or by phone.
- Be aware—not everyone has unlimited texting as part of their service plan.
- Keep your message brief. If it runs on and on, make a phone call instead.
- Be careful when choosing a recipient from your phone book; a slip of the finger could send the text to a wrong recipient.
Show good texting etiquette by writing clearly and respecting people's time. The rules of texting differ from regular call or in-person conversation rules. People can't hear or see you. Using emojis and avoiding all caps sets the tone. Also, everything you write is registered, so don't text sensitive information and call when necessary.
Text etiquette describes how employees and staff at businesses and organizations should text colleagues, customers, and clients. Professional texting etiquette is also about being mindful of your word choice, tone, and manners when texting for business communication.
