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How do I troubleshoot Xfinity service problems?
Why is Xfinity TV not working?
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What should I do if my Xfinity network is not working?
Status Center. View your connection status, fix service issues, and check for local Comcast outages. Quickly find a solution without the call. Identify potential problems and discover easy fixes with the same diagnostic tool used by our agents. Restart Modem.
- Outage Map
Check for potential outages in your area that may be...
- Check for a Service Outage
Learn how to check for Xfinity service outages using the...
- Internet and WiFi Troubleshooting
Troubleshoot internet and network issues. If the issue is...
- Outage Map
Check for potential outages in your area that may be affecting your Xfinity Internet, TV, or phone services.
Real-time outage overview for Xfinity. Problems with your TV signal, phone issues or is internet down? We'll tell you what is going on.
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- Troubleshoot Internet Through Xfinity.Com
- Troubleshoot Internet and Network Issues
- Troubleshoot Connectivity Affecting Individual Devices
- Resolve Other Common Wifi Issues
- Tips to Improve Your Wifi Connection
- Other Factors That Can Impact Wifi Connectivity
- Additional Information
Go to the Devices pagein your account. (You may be asked to sign in using your Xfinity ID and password.)Scroll down to Run Diagnostic Check and click Get Started.It will scan your system to see if there are any issues.Click on Restart Modemto begin your modem restart. This can take up to seven minutes. Your home internet will be offline during this process.If the issue is affecting multiple mobile devices, perform the following steps: 1. Check several apps or websites to make certain the connection issue is not specific to one in particular. 2. Check for local outages using the Xfinity Status Center Outage Map. 3. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as...
Log in to the Xfinity app.Select the WiFi tab.Select the specific device having issues.Scroll down and select Troubleshoot Device.Forgot your WiFi name and password?Network running too slow?Accidentally connecting to an Xfinity WiFi hotspot instead of your in-home WiFi network?Setting up a gaming console (PlayStation/Xbox) or a Smart TV that can't connect to the internet?For optimal WiFi coverage and strength, ensure your gateway is: 1. Placed in a central area of your home. 2. Elevated (off the floor) and in an upright position. 3. In an open space, free of obstructions. 4. Using one WiFi Name and Password for your home network. To minimize interference with your WiFi signal, place your gateway away from: 1. Walls...
The number of WiFi devices connected to your network.Interference from neighboring WiFi networks, especially during peak hours.Limitations of mobile devices.The distance between your gateway and a mobile device.Still having issues? Troubleshoot here.Perform a full network test or an online speed testto test your internet speed.Learn the value of regularly resetting your gateway.Comcast Customer Service supports TTY/TTD: Call 711 for Customer Service if you're deaf, hard of hearing or have a hearing or speech disability.Real-time problem & outage monitoring. We tell you when your favorite services are down or having problems.
If one or more of your Xfinity services isn’t working, you can check to see if a service outage has been reported in your area a few different ways: My Account; Comcast Outage Map; Outage Text Message Alerts
You can troubleshoot specific service problems for the following services: Xfinity TV: Unplug the TV Box from the electrical outlet or the back of the TV Box for 15 seconds. Xfinity Internet: For the latest updates, use the Xfinity Assistant from your computer or the Xfinity app from your mobile device. Additional information.
