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View your connection status, fix service issues, and check for local Comcast outages.
- Outage Map
Check for potential outages in your area that may be...
- Check for a Service Outage
If one or more of your Xfinity services isn’t working, you...
- Outage Map
Check for potential outages in your area that may be affecting your Xfinity Internet, TV, or phone services.
- The Outage Map gives you the most up-to-date information about your outage, including outage cause and estimated time of restoration, if known. You...
- There are many reasons why you may be in an Xfinity outage, and we do our best to quickly determine your outage cause so we can communicate it to you.
- If you have power in your home, the network in your area may be without power. Power must first be restored to both your home and to the local Xfin...
- As soon as we detect that your home is in an outage our teams work quickly to determine the cause and let you know that we're on it. In most cases...
- Status Center
- Xfinity Outage Map
- Outage Text Message Alerts
- Outage Credits
- Additional Information
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Sign in to xfinity.com.Once you're signed in, click the Account icon and then click Support.Scroll down to Common Solutions and click View Status Center.A banner at the top of the page will alert you to outages in your area, along with all the devices associated with your account.You can also view the Xfinity Outage Map to check for outages. In the Status Center, scroll down and click the View Outage Mapbutton. You can search for any address serviced by Xfinity.
In some instances, we can determine your outage status. If you've registered your mobile phone number for Xfinity text alerts, you'll receive proactive text messages for certain service-impacting outage types providing that information. You'll also receive estimated resolution timeframes, periodic updates and a final message when the services are r...
If you were affected by a recent service outage, you may be eligible for a credit to your account.Check to see if you are eligible for a credit from a recent outage:Visit our Online Support Centerto find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. Have a quick question? Ask Xfinity Assistant.
Learn how to check if there is a service outage in your area using the Xfinity app, website, or map. Find out how to report an outage, get text alerts, and request a credit for an outage.
Real-time problem & outage monitoring. We tell you when your favorite services are down or having problems.
Check the latest outage reports and issues for Comcast Xfinity users in the United States. See the heatmap of affected locations, submit a report, or check the current status of Comcast services.
Real-time outage overview for Xfinity. Problems with your TV signal, phone issues or is internet down? We'll tell you what is going on.
Xfinity is enhancing its network to deliver faster and more reliable Internet, but this may cause service outages in your area. Learn how to stay informed, access your entertainment, and restart your gateway during the work.
