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To contact us for general enquiries, please log into Hub and visit the ‘Help’ section. For issues logging into Hub and urgent Live Order support: 📞 +852 5808 1733 This phone line is for Hub log in only.
Find out who to contact about general enquiries, your menu and more.
Contact Us. Riders and Applicants. If you need to speak to us please click here to get in touch. Partners. For any questions or requests please contact us via the "Help" section of your hub portal. If you're not yet a partner click here. Media enquiries. For quotes, interviews or other media requests, please email press@deliveroo.co.uk.
- About Deliveroo
- Using Deliveroo
- Questions About My Order
- Inviting Friends
- Anything else?
- Community Guidelines
- Top Up Orders
- Public Authority Requests
What Is Deliveroo?
Deliveroo is on a mission to transform the way you order food. We partner with the best restaurants in the business – from local hotspots to national favourites – and bring you the food you love, right to your door. With thousands of choices and a fleet of our own delivery riders, we’ll have your order with you in an average of 32 minutes.
What Is The Story Behind Deliveroo?
Deliveroo is a British tech success story. After moving from New York to London, our founder was surprised to find it was nearly impossible to get great quality food delivered. So he made it his personal mission to bring great restaurants closer to their customers. We now operate in over 100 towns and cities across the UK, employing over 600 software engineers and employees in our UK headquarters, working with more than 8,000 partner restaurants and engaging 15,000 riders.
How Does It Work?
You can order either on the website or by using the Deliveroo app, available on iOS and Android. Simply add your postcode to find all the great restaurants delivering in your area, choose your food and place your order. Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it's all ready to go, a Deliveroo rider will pick it up and bring it to you. If you want to be super-organised, you can also order up to 24 hours in advance wit...
What Kind Of Restaurants Are Listed On Deliveroo?
We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Italian trattoria to well-regarded national burger chain. The only thing you will not find on Deliveroo is low-quality takeaway restaurants.
What Times Can I Order For?
We deliver every day from morning until late at night, and different restaurants will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.
What If Something Is Wrong With My Order?
We have a dedicated team that looks after your entire Deliveroo experience, from the moment you place an order right through to it arriving with you. However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Deliveroo app to speak to our customer service team and report any issues. You can also contact us at support@deliveroo.hk.
What If I Want To Add Something To My Order?
You can contact our Customer Service team via the Help function in the app and we’ll do our best to make sure you get all the items you want added to your order.
What If My Order Is Late?
Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
I'm Not A New User. Can I Get Free Credit If I Sign Up?
Sorry, this offer is only valid for new users of Deliveroo. And don't keep making accounts, we'll know! (And you wouldn't like us when we're angry). To find out more, please go to our T&C's.
I Can't See An Invite Link – Where Is It?
You need to have ordered a certain number of times to get your invite link. Once you’ve ordered several times, we’ll email you your link so you can share it with your friends, family, colleagues, anyone and everyone.
What If I Have Allergies?
If you have specific allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly.
When Will You Be Delivering In My Area?
We are rapidly expanding and will hopefully be working with restaurants near you soon!
Does Deliveroo Offer Company Accounts?
We have a dedicated team who will be more than happy to assist you with setting up an account so you can get team morale-boosting breakfasts, next-level meeting lunches and even catering. Get in touch with us at corporate@deliveroo.hk.
At Deliveroo we want our customers, riders and restaurant and grocery partners to have the best possible food delivery experience. At the same time, we want to ensure that the communities we work with are safe. These guidelines are designed to help ensure that everyone who uses the Deliveroo platform has a safe and positive experience. Be respectfu...
What is the top up order feature?
After placing a restaurant order, you can place an additional order of grocery items from a nearby HOP store without incurring any service fees. You’ll see a timer on your screen showing you how long you have to place your additional order. If you place the order before the timer reaches zero, the service fee will be waived.
Will any other fees apply to my top up order?
Minimum order value is still applicable to all these orders, so if your order doesn’t meet this amount you’ll be charged a small order fee. Delivery fees will be charged if applicable.
Will minimum order values apply to my top up order?
Yes.
How can a public authority submit a request for information to Deliveroo?
We have a dedicated team that responds to requests for information from public authorities. Whether you’re the police or other law enforcement, labour, tax, social security, environmental, competition, food safety or health & safety authority, please see herefor further information on how to submit your request. Not a public authority? 1. If you are a Customer and need help with your order, the fastest way is to contact Customer Service using the Deliveroo app or website. Go to Order History,...
You can update your phone number and email address yourself, directly in the rider app. Just open up the app and tap on your name in the men… App; Why can't I call and reach out to the customer? This can be due to many reasons, including: Network issue Customer input a wrong number Your current phone number doesn't match the number r… Orders
Help Centre. Advice and answers from the Deliveroo Restaurants Team. Contact us. Find out who to contact about general enquiries, your menu and more. A. By Ash10 articles. 1. Get started on Deliveroo. Everything you need to know about how Deliveroo works. A A I. By Aidan and 6 others18 articles. 2. Grow your business.
People also ask
How do I contact Deliveroo?
Who is Deliveroo Hong Kong Limited?
How do I order food from Deliveroo?
What is the company registration number for Deliveroo?
deliveroo.hk is operated by Deliveroo Hong Kong Limited, a company incorporated and registered in Hong Kong, whose registered office is at 16/F H Code, 45 Pottinger St, Central, Hong Kong. Our Company registration number is 2288695.
