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Oct 24, 2011 · Michael Luca shows just how much restaurant reviews on Yelp affect companies' bottom lines. The more difficult question: Are these ratings reliable as a measure of product quality?
Discover in-depth analysis of Yelp's pros and cons. Learn how Yelp can impact your business, how to handle negative reviews, and explore alternatives.
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Oct 5, 2011 · A new study by Harvard Business School assistant professor Michael Luca finds that a positive evaluation on the popular review site Yelp.com does, in fact, appear to lead to increased business for restaurants.
Mar 31, 2024 · Yelp only uses recommended reviews to calculate the average rating of a business. Percentages may not add up to 100% due to rounding.
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Sep 2, 2020 · Yelp’s Impact on Business Performance. According to a study by SurveyMonkey and Yelp, 97% of consumers spend money with a business they find on Yelp, with 51% purchasing from the business they find within a day and 90% transacting within a week.