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Connect with an agent in real time. Download the Manulife Mobile app, then sign in to connect with a live agent (9a.m. to 7 p.m. EST, Mon. to Fri.). Ask questions about claims, coverage, status of a claim or another group benefits matter. Download the app. Call us General questions* 1-800-268-6195 (8 a.m. to 8 p.m. EST, Mon. to Fri.)
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Need help with your account? On this page access Manulife...
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Need help with your account? On this page access Manulife group benefits contact information, forms, account management or claims tips, and much more.
If you can’t sign in, your account’s been suspended, and you don’t have PVQ, please give customer service a call 1-800-268-6195. We can help you generate a new password and set up your own PVQ so that you can more easily access your account in the future if you run into trouble signing in again.
Phone. Canada: 888-727-7766. International: 613-780-5392. Monday through Friday, 8:00 A.M. to 8:00 P.M. Eastern time. Have your customer number ready. You can find it: In the email or letter we sent to welcome you to your program. On your statement. On the account selection screen after you sign in.
Phone: 1-888-626-8543. Email: manulifevitality@manulife.ca. Monday to Friday, between 8 a.m. and 8 p.m. EST. Important Information. We reply within one business day
Monday to Friday, 8:00 a.m. to 4:00 p.m. EST at Ext 206893 or 1-866-390-3439 Contact the Service Desk via email For technical assistance, please email North_American_Service_Desk_Mailbox@manulife.com
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How do I report suspicious activity / correspondence involving Manulife Bank?
Call 1-877-481-9171 or report by clicking here: Share & Protect e-form Group Benefits. John Hancock - Contact Us. Manulife Bank - Contact Us. If you have a question about suspicious activity/correspondence involving Manulife Bank for immediate action please call 1-877-765-2265.