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1. www.paloaltonetworks.com › company › contactContact Support - Palo Alto Networks

   www.paloaltonetworks.com › company › contact

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   Need Login Assistance? Contact TAC by Phone: Worldwide. See country listings below (by region). North America. Africa. Asia Pacific. * For Prisma Access China and Prisma Cloud China solutions, please contact the local operator Digital China Cloud (Prisma Access 400-021-2166 / Prisma Cloud 400-153-8001). Europe. Latin America. Middle East.

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     The Support Portal is available to Palo Alto Networks...

2. support.paloaltonetworks.com › supportCustomer Support - Palo Alto Networks

   support.paloaltonetworks.com › support

   Get support for Palo Alto Networks products and services, including technical assistance and customer care.

3. live.paloaltonetworks.com › t5 › customSupport Info - Palo Alto Networks

   live.paloaltonetworks.com › t5 › custom

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   Support Phone Numbers. For urgent issues, please contact Palo Alto Networks support on the following numbers

   • Beacon/Training Questions: beacon@paloaltonetworks.com

   • Media Contact: paloaltonetworkspr@vocecomm.com

4. www.paloaltonetworks.ca › services › supportCustomer Support Plan - Palo Alto Networks

   www.paloaltonetworks.ca › services › support

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   Call Support for Severity 1 (Network Down) issues. We recommend creating a case online and referring to the case number when calling. Please refer to Product Support phone numbers.

5. docs.paloaltonetworks.com › pan-os › 9-1Requesting Support - Palo Alto Networks | TechDocs

   docs.paloaltonetworks.com › pan-os › 9-1

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   Contact Information. Corporate Headquarters: Palo Alto Networks. 3000 Tannery Way. Santa Clara, CA 95054. www.paloaltonetworks.com. Previous. Related Documentation.

6. live.paloaltonetworks.com › html › assetsPalo Alto Networks Global Customer Services Support Resource ...

   live.paloaltonetworks.com › html › assets

   Technical support for Palo Alto Networks products is avail-able 24/7, year-round by web or phone for customers with Platinum and Premium Support. Standard Support is available during business hours. Customers with Premium Partner Support will open cases through their Authorized Support Center (ASC). Technical Support handles:

7. People also ask

   How do I contact Palo Alto Networks customer support?

   • Palo Alto Networks Customer Support. Contact the Palo Alto Networks Product Security Incident Response Team (PSIRT) by completing the Palo Alto Networks Product Vulnerability – Report a Security Vulnerability form or submitting an email to psirt@paloaltonetworks.com. We encourage the submission of vulnerabilities via encrypted email.

   Palo Alto Networks Global Customer Services Support Resource Guide

   live.paloaltonetworks.com/html/assets/palo-alto-networks-global-customer-services-support-resource-guide.pdf

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   What is Palo Alto Networks support?

   • Overview of Support Resources Palo Alto Networks Support provides timely access to the expertise needed to protect your business. Digital resourc-es such as Knowledge Base, LIVEcommunity, Beacon, TechDocs, and other self-service tools are available 24/7, year-round.

   Palo Alto Networks Global Customer Services Support Resource Guide

   live.paloaltonetworks.com/html/assets/palo-alto-networks-global-customer-services-support-resource-guide.pdf

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   How do I create a Palo Alto Networks support Portal account?

   • Enter the serial number of your Palo Alto Networks firewall and customer account number from your Order Summary. Entitlement will be verified and your Support Portal access will be available for online services. Once your account is created, you can either add additional users from your company or have your users self-register.

   Customer Support Plan - Palo Alto Networks

   www.paloaltonetworks.ca/services/support/customer-support-plan

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   How do I handle a Palo Alto Networks support case?

   • Take ownership of the Palo Alto Networks Support Case. Provide an Initial Response within SLA and perform trouble-shooting, diagnostics or undertake any remediation steps. TAC will document all activity in Case Comments and pro-vide updates as per the committed follow-up times based on Case Severity.

   Palo Alto Networks Global Customer Services Support Resource Guide

   live.paloaltonetworks.com/html/assets/palo-alto-networks-global-customer-services-support-resource-guide.pdf

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8. www.paloaltonetworks.ca › about-us › locationsLocations - Palo Alto Networks

   www.paloaltonetworks.ca › about-us › locations

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   CUSTOMER SUPPORT. US: (866) 898-9087 Int'l: +1 (408) 738-7799. EMEA Support:+31 20 808 4600 (Available from all countries) APAC Support: +65 3158 5600 (Available from all countries) Japan Support: 01 2018 4025 (Toll free from Japan only) Australia Support: 1 800 002 378 (Toll free from Australia only) Learn more about our offices. Santa Clara.