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Enabling e-Mobility. Alectra is 'leading the charge' when it comes to electric vehicles (EV). Find curated information to help you make an informed decision about switching to electric. Read More.
Resources to help you understand your Alectra Utilities bill and payment options, including paperless billing, rates and service charges, online forms, moving or opening an account, causes of high bills, and water billing information.
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Contact information for Alectra Utilities including Customer Service, general inquiries, and to report a power outage, electrical emergency or to hear when power will be restored.
We've changed: Horizon Utilities is now Alectra Utilities. Alectra Utilities provides electric power and related services to approximately one million residential and business customers in Ontario’s Greater Golden Horseshoe area.
Latest News. Alectra Utilities invests $43.1 million in Mississauga to boost reliability and meet growing demands on its electricity grid. June 27, 2024. Read More. AlectraCARES. Alectra invests ~$1 million each year into empowering and enhancing the quality of life of the people in the communities across our service territory.
Contact Customer Service. Report a power outage or power supply issue. Call or Click Before You Dig (24/7): 1-800-400-2255. www.ontarioonecall.ca. Alectra Utilities no longer accepts in-person payments. We offer many convenient options to pay your bill including by postal mail to: Alectra Utilities. PO Box 3700, Concord, ON L4K 5N2.
Customer Service & Support. Our customers trust us to provide safe and reliable electrical service, timely and accurate billing and advice to help them make smart energy choices.
If you come across a downed power line, call 911 and Alectra Utilities' 24-hour hotline. To report a power outage, please call the 24-hour hotline. 1-833-ALECTRA (1-833-253-2872)
Alectra Utilities provides information and resources to help you manage your account online, including registering for My Account and paperless billing, rates & service charges, support programs, billing information, payment options & self-service forms.
