Hydro One
Search results
Alectra is 'leading the charge' when it comes to electric vehicles (EV). Find curated information to help you make an informed decision about switching to electric.
Resources to help you understand your Alectra Utilities bill and payment options, including paperless billing, rates and service charges, online forms, moving or opening an account, causes of high bills, and water billing information.
My Alectra Skip to main content
Alectra is ‘leading the charge’ when it comes to electric vehicles (EV). Find curated information to help you make an informed decision about switching to electric.
Customer Service & Support. Our customers trust us to provide safe and reliable electrical service, timely and accurate billing and advice to help them make smart energy choices.
We've changed: Horizon Utilities is now Alectra Utilities. Alectra Utilities provides electric power and related services to approximately one million residential and business customers in Ontario’s Greater Golden Horseshoe area.
Alectra Incorporated, through its subsidiary Alectra Utilities Corporation, is an electricity utility and distributor that serves several municipalities in the Golden Horseshoe region of Ontario.
Call: 1-833-ALECTRA ( 1-833-253-2872) Outages and power supply issues 24/7/365. Customer Service (Monday – Friday, 8:30 – 4:30) By extension or employee directory.
A little extra care from us to you. Whether it’s an instalment plan or an electrical service request, we provide flexible solutions to support your needs. Learn more.
Alectra Utilities provides information and resources to help you manage your account online, including registering for My Account and paperless billing, rates & service charges, support programs, billing information, payment options & self-service forms.
