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Welcome to DoorDash Support. What can we help you with today? Customer Support. Dasher Support. Merchant Support. Get help with deliveries, your DoorDash account, or payment through our automated and live support channels.
- Consumer Support
Customer Support. I need help with. My Current Order. carat....
- Consumer Help Center
Find answers to frequently asked questions about topics like...
- Dasher Help
Dasher Account Support Opens in new window. Dasher...
- Doordash Merchant Help
Tablet And Hardware Support Opens in new window. How can I...
- How Can We Help
Not a DoorDash for Business Client? Check out your help site...
- Topic Catalog
Get Support and Troubleshooting. Dasher App Support. Dasher...
- Careers
Paid Parental Leave to support our DoorDash families and...
- Contact Customer Support
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- Consumer Support
Get instant support! Log into your account and go to help.
Need Answers Fast? Find what you need here. How do I verify my account? How do I cancel my DashPass subscription? How do I update my account information? How can I report a missing or incorrect item from my order? Use Your SNAP Benefits on DoorDash.
I’m a customer chat support agent. We’re not only chatting with you, we’re documenting stuff, trying to find out what’s happening with your problem, processing money/deliveries, taking calls sometimes, etc. So it’s more productive to have a script and copy paste it.
- Overview
- Contacting Customer Service
- Contacting Your Driver through the App
- Reaching out to DoorDash Online
DoorDash is a food delivery service that sends a driver to pick your food up from a restaurant and deliver it to you. Whether you’re a merchant or customer, you may need to contact your DoorDash driver or their corporate office. DoorDash makes contacting them easy, and you can do it through their app or website. You can also call them at 855-554-57...
Call DoorDash’s customer support line at 855-554-5779.
The customer support phone number is toll free. Calling their customer service line is a good idea if you want to speak with someone directly about a nuanced question or concern and don’t feel like waiting for an answer.
Follow the menu prompts to speak with a customer service agent.
Press 2 on your keypad if you’re a customer. You will be asked to complete a short questionnaire after you’re done with your call. The phone will ring as you’re connected to a customer support specialist.
If you’re working for DoorDash, press 3 when prompted. If you’re a merchant or vendor, you’ll press 1.
The questionnaire that you’ll be asked to complete after your call is only 2 questions. If your customer support agent was helpful, take a minute to complete it to give them a positive review.
Open the DoorDash application on your phone or tablet.
The DoorDash icon is white, with a red logo showing a “D” in the middle. Click the icon and wait for the application to load.
The DoorDash app can be used on iPhones, Androids, or tablets. The format of the app is the same on each platform.
Click the “Orders” tab at the bottom and select your pending order.
The tab for orders is at the bottom of the home screen. Select the order that you’re inquiring about by highlighting it with your finger or mouse.
The status of your order will be on this screen as well. You’ll also be able to see where your driver is on your local map.
Visit the DoorDash website and scroll to the bottom of the page.
The DoorDash website is very minimalistic and sleek, so you’ll have to scroll for a few screens to reach the bottom. There is a grey bar at the very bottom of the webpage.
You can visit the DoorDash website at
Click the help button and select customer, dasher, or merchant.
In the bottom row of the grey bar at the bottom, the second column of options reads “Let Us Help You.” Click the third option below, “Help.” Once you open the help page, it will ask you whether you’re a customer, dasher, or merchant.
Click any frequently asked question and pick the “Still Need Help” button.
Jul 22, 2023 · DoorDash Customer Support Solutions allows you to manage delivery-related inquiries, ensuring customer satisfaction. By leveraging specialized support and advanced fraud prevention, your restaurant can focus on delivering great service while minimizing potential losses.
People also ask
How do I contact DoorDash customer support?
How do I get help with DoorDash Dasher?
How do I contact DoorDash Support for Dashers?
How does DoorDash work?
Feb 1, 2024 · Depending on your preferences or the nature of your issue, one of the most convenient ways of reaching the Dasher Support team is within the support hub of the DoorDash Dasher app. This option allows you to ask questions, report issues, or get live assistance via chat or by calling 855-431-0459.
