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Salesforce is cloud-based CRM software (What is CRM?). It makes it easier for companies to find more prospects, close more deals, and connect with customers in a whole new way, so they can provide them with amazing service at scale. Salesforce brings together all your data, from any source.
Salesforce is the #1 AI CRM, helping Humans and Agents drive customer success together on one integrated platform. Our best-in-class CRM apps help you create a 360-degree view of your customer across sales, service, marketing, commerce, IT, and data departments with shared, easy-to-understand data.
- What Does Salesforce do?
- How Does Salesforce Work?
- What Is The Roi of Salesforce?
- Salesforce For Sales
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- Salesforce For B2C and B2B Shopping and Commerce
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- See An Example of Salesforce in Action in This Global Customer Story
- What Is Salesforce Best Known for?
Salesforce is known for customer relationship management (CRM)software, but we offer so much more. Traditional CRM helps you store, track, and manage customer information. The Salesforce CRM connects all of your departments on one platform, pulling in data from across the company to give a complete view of the customer and the business. It layers i...
Salesforce CRM lives in the cloud, which means all of your teams can connect online no matter where they’re located. By using the cloud, you lower maintenance costs, make remote work easier, and open up new pay-as-you-go business opportunities. Our platformhelps you to scale rapidly and run Salesforce apps from anywhere in the world in a single, co...
We have an entire support ecosystem to help you reach your goals fast. In fact, 92% of Salesforce customers achieve a positive return on investment (ROI) in nine months*. The Salesforce Success Ecosystem gives you unrestricted access to resources, best practices, and product experts. Collaborate with industry experts and our professional services t...
Salesforce was originally built to help sales teams. With generative AI and autonomous agents, Sales Cloud provides sellers with unified insights and recommendations to help them spend less time on busywork and more time closing deals. And better still, by connecting sales with marketing, service, and more, your opportunities increase, and your cus...
With Service Cloud, Salesforce customers decrease their support costs by 20% on average.* Our leading customer service tools help you scale service that customers love while maximizing ROI and driving efficiencies from the contact center to the field — all on a single platform. Autonomous agents, powered by AI, can go through knowledge articles and...
Marketing Cloudhelps you save time, increase efficiency, and meet customers on their preferred channels — email, web, social, mobile, ads, or any combination. And with the help of unified analytics and AI insights, rest assured you’re getting the most out of every dollar and optimizing campaign performance. Marketing teams that use Salesforce estim...
If you want to build seamless business-to-consumer (B2C) and business-to-business (B2B) commerceexperiences that help grow revenue, engage customers, and connect commerce to the rest of the business, Salesforce has tools for that, too. Easy to implement and adapt, Commerce Cloudcan help you maximize revenue by creating personalized shopping experie...
Whether your team is tech-minded or not, our integrated Information Technology (IT) toolscan help your entire organization automate processes, build more intelligent apps, and secure data across Salesforce. We’ll put you on the path to increase productivity by automating processes that help teams across your organization improve scale, transparency...
We have many customer storiesto share, but let’s look at just one example of how Salesforce helps deliver success. L’Oréal, the world’s #1 beauty company, has always combined the best of beauty and technology. And with the help of Salesforce, it’s forging deeper customer relationships with unique beauty journeys tailor-made to each consumer’s taste...
Salesforce is best known as the first company to put business software in the cloud. No longer would companies need to install expensive and custom-built computer infrastructures. And we’ve been building on that ever since to become the world’s #1 AI CRM. Today, we continue to innovate what a CRM is capable of with generative AI, unified data, and ...
Jul 24, 2023 · Confused by the amount of Salesforce products on offer? This overview highlights the main products and their features.
Jan 18, 2022 · Salesforce tools and services are called “clouds.” Salesforce offers six major types of clouds: Sales Cloud, Marketing Cloud, Commerce Cloud, Service Cloud, Experience Cloud, and Analytics Cloud.
What does Salesforce do? Salesforce offers a diverse infrastructure of software products designed to help teams from different industries -- including marketing, sales, IT, commerce and customer service -- connect with their customers.
Two common examples are Service Cloud and Sales Cloud. Cloud Computing: Technology that enables Internet-based services that let you sign up and log in through a browser. Salesforce delivers its service in the cloud. Other familiar cloud computing services include Google Apps and Amazon.com.
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