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Welcome to CIBC Mellon Retiree Assistance. This section of our website is dedicated to retirees receiving pension payments from their former employers whose pension plan sponsors have engaged CIBC Mellon to provide pension benefit services.
What are the benefits of having my pension payment deposited directly to my bank account instead of receiving a cheque in the mail? Direct deposit saves you a trip to the bank and ensures your payment is deposited on the payment date.
Use this secure, online inquiry form to contact CIBC Mellon if we administer your pension on behalf of your former employer (please include your phone number). If you wish to inquire about pension benefits that are administered by BNY on behalf of an employer, please call 1-800-418-0273.
Contact Retiree Assistance by Phone or Mail. If CIBC Mellon administers your pension on behalf of your former employer, you may contact us using the phone numbers or mailing address below. You can also contact retiree assistance online.
Contact Retiree Assistance online. If CIBC Mellon administers your pension on behalf of your former employer, you may inform us an address change or request direct deposit of future pension payments into a Canadian financial institution.
CIBC Mellon provides specialized services to specific industry segments. We have customized our asset servicing offerings to meet the distinct needs.
If this is your first time accessing the Pensioner Information Network - Plan Member Portal, you need to register by selecting Self-registration to get started. Questions? Call CIBC Mellon Retiree Assistance at 1-800-565-0479 (North American callers).
