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  1. Get online support for your EPICO service. Find our best tips and tools, sign in to My Account or chat with us.

  2. Cogeco EPICO service provides combined access to Cogeco TV and Internet services with a subscription to Cogeco TV, an EPICO 4K Box and a minimum subscription to the UltraFibre 60 Unlimited Internet package with a Wi-Fi modem.

  3. Call us at. 1-855-701-4881. Out of town? Call us at. 1-866-428-3517 (international number) Are you a Business client? Speak with a Business specialist. Other ways to find what you’re looking for. Send us a message. Monday to Friday, from 8:30 am to 5:00 pm. See all support FAQs.

  4. To speak to a live agent, please see below for our contact information, including hours of operation. If what you're looking for doesn't match one of these options, you'll have more options to choose from when you call us, and our agents can also help direct you to the correct department.

  5. How do I download and manage On Demand programs on the EPICO app on a mobile device? How do I download and manage my recordings on the EPICO app on a mobile device? See all 7 articles.

  6. If all devices are affected, there may be an issue with your Internet service. If only the EPICO PVR is affected, refer to EPICO troubleshooting. 1-48-459: This error will appear if you are attempting to schedule a recording for a program but do not have recording rights for it.

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  8. To find out if EPICO is available in your area, go to our EPICO packages page and select the link next to Can I get Cogeco at home?. Search for your address in the pop-up window and select the Find out now button to check for availability.

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