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- At its core, an X factor is a way of thinking about who you are, what business you are in and what you can bring to the marketplace. Whether it’s a vision or a way of gaining clarity around your outcomes, your X factor allows your company to do more for your clients that your competitors.
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What is the X Factor that sets your business apart?
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What is the X-Factor & why is it important?
What is your X Factor?
At its core, an X factor is a way of thinking about who you are, what business you are in and what you can bring to the marketplace. Whether it’s a vision or a way of gaining clarity around your outcomes, your X factor allows your company to do more for your clients that your competitors.
Sep 18, 2017 · The X factor that will set your business apart is unique for each company. But in nearly all cases, it has to do with how your company approaches its relationships with people.
Feb 1, 2020 · This is how the X-Factor works: You may discover yours in minutes, hours, days, or months. But, it’s the planning, preparation, testing, and implementation that sets you apart. Be prepared to put extra effort into finding and creating your X-Factor. I will discuss how to find the X-Factor shortly.
Dec 2, 2022 · Your X-factor is a critical performing aspect within your brand that separates you from the competition. It benefits your customers, and when it’s perfectly aligned with your target audience, it turns them into raving fans.
- Investing in Customer Engagement Enhancements
- Co-Designing A Business Strategy with Customers
- Investing in Our Customer Support Team
- The Roi of Competing on Experience
Strong customer experiences consist of speed, convenience, knowledgeable help and friendly service, according to consumers surveyed by PwC. Understanding that people demand seamless online experiences, we've invested in purpose-built tools to drive better engagement. Software add-ons like Zendesk enable our customer support team to be more responsi...
Customer feedback should be seen as a strategic advantage in knowledge sharing and collaboration, not an afterthought only captured in surveys. For example, we just completed multiple customer advisory boards for different target audiences. Through consistent, ongoing discussions, we gauge our customers' opinions, attitudes and preferences, leading...
We continue to put resources towards strengthening our global support staff, and here's why it matters — in the tech space, the ability to offer innovative software with exceptional human support is rare, and it's a key differentiator for our business. As I've witnessed, behind every strong CX score, there's an even stronger team working behind the...
Putting people at the heart of everything you do is not just good for sales, its impact is felt across the organization. With improved customer experiences, expect to see positive change in: 1. Innovation: Some of our best innovations were inspired by ideas that came straight from our customers' mouths. We've created better, more relevant products ...
Aug 4, 2021 · At their core, we must ensure that our businesses are focused on selling experiences rather than just products, and that we work ‘future back’, rather than ‘product out’. But what do we need to consider in order to unlock the X-factor?
Mar 5, 2019 · Your X-Factor comes from creative innovation and dynamic brainstorming to help your company develop a 7-10 times advantage over other competitors in your industry. Here are some characteristics of an X-Factor.
