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If you have a question about the policy, or would like to report a rider who you suspect is abusing the policy, you should contact Lyft Support and the Service Animal Hotline after you’ve completed the ride.
- Anti-discrimination Policies
Discrimination against riders or drivers isn't tolerated on...
- Anti-discrimination Policies
If you a rider with a service animal and believe you were denied a ride or discriminated against because of your service animal, please let us know by contacting the Service Animal Hotline, 1-844-250-3174 .
- You Can’T Call Lyft! There Is No Direct Lyft Support Phone Number
- How to Chat with Lyft Customer Service
- Report A Serious Safety Incident
- How to Get A Refund on A Ride
- How to Report A Complaint About A Lyft Driver
- How to Contact Lyft Customer Service at Help.Lyft.Com
- Contact Lyft on X (Twitter): @AskLyft
- How to Recover A Lost Item from A Lyft
- The Best Ways to Get Real Help from Lyft Customer Service
There is no longer a customer service phone number for Lyft passengers. You can’t directly reach a human on the phone unless it’s about a serious safety incident! The only publicly available phone number at Lyft.com is for the service animal hotline, (844-554-1297), but that phone line is reserved for service animal issues. You can request a phone ...
The Lyft app offers several ways to contact customer service and start a live chat with support agents. In the Help and Ride Historysections of the app, you can dispute a charge, report a driver, change your payment method, etc. After you select an option, a live chat with customer service will begin. Another way to message support and start a live...
Visit this page at Lyft.comto report serious incidents. Serious incidents could include vehicle collisions or serious misbehavior by your driver.
Follow these steps to request a refund or fare review from Lyft: 1. Tap the Menu icon (☰) on the home screen 2. Tap Ride History 3. Find the ride and tap it 4. Scroll to the bottom of the ride receipt and tap Get Help 5. Select Dispute ride fare or chargeto request a refund Getting a full refund from Lyft is unusual unless something went very wrong...
To report your driver for unsafe driving or other unprofessional behavior, find your ride receipt in the Ride History section of the app then scroll to the bottom of the receipt to find the Helpsection. Tap Get help with another issue > Submit feedback on driver You can also report an unsafe car condition, an accident, or any other general complain...
The customer support options available in the Lyft app are also available at help.lyft.com. You can view your ride history, report issues, chat with support, and browse customer support articles. Going to help.lyft.com is the best option if you lose your phone and need to contact Lyft. There is also an extensive library of support articles that wil...
Lyft has an X account—@AskLyft—dedicated to passenger and driver support. Send a direct message (DM) about your issue and wait for a support representative to follow up. Typically, the customer support rep will ask for more information about your Lyft account and then instruct you to wait for further help. The next updates will come via email and i...
If you lost something during a Lyft ride, Lyft may be able to connect you with your driver to coordinate a time and a place to get your item back. But remember that neither Lyft nor your driver are responsible for lost items. Most drivers will try to help you get your item back, but they are not obligated to help you.
Start by using the Helpfeatures in ride receipts. You can solve most issues with pre-made formsGive all the relevant details that Lyft asks forKeep your message briefTry sending a tweet to Lyft at @AskLyftif you aren’t getting anywhere in the appApr 25, 2023 · If you are a service dog handler traveling with your legitimate service dog (one that performs trained tasks to mitigate your disability) you do not have to call the driver. You may choose to but, by federal law, you are not required to call ahead.
If you a rider with a service animal and believe you were denied a ride or discriminated against because of your service animal, please let us know by contacting the Service Animal Hotline, 1- 844-554-1297 .
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Oct 7, 2021 · Does Lyft Have a Pet Service? Lyft does not offer a specific pet service in its ridesharing options. The decision to allow pets in the vehicle is left to the discretion of the driver, who can determine the types of pets they are willing to accommodate, including considerations for pet size or breed.
