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How can we help you? Search keywords or questions. Popular articles. Lost and found for riders. How and when driver pay is calculated. Report a safety incident or citation. Service animal policy. Choose the type of help you need. Driving with Lyft. Riding with Lyft. Applying to drive. All help topics. How to create a Lyft account.
- Applying to Drive
Lyft Help; Applying to drive; Applying to drive. Driving...
- Check Your Application Status
About Lyft; Profile and account; Check your application...
- Fixing APP Issues
About Lyft; Using the app; Fixing app issues; Fixing app...
- Update Your Account
About Lyft; Profile and account; Update your account; Update...
- Report a Safety Incident Or Citation
If you need to speak to our Safety team, select ‘Contact...
- Service Animal Policy
Service animals are not required to wear a tag or vest or be...
- Bonuses and Rewards
Driving with Lyft; Earnings and bonuses; Bonuses and...
- Protect Your Personal Info
No Lyft employee will contact you over phone, text, or...
- Applying to Drive
Sep 27, 2023 · The best ways to contact Lyft driver support. Chat with driver support: Menu (☰) > Get Help > Chat with Lyft support. You can also start a live chat by reporting an issue with a ride at the bottom of every ride receipt.
- You Can’T Call Lyft! There Is No Direct Lyft Support Phone Number
- How to Chat with Lyft Customer Service
- Report A Serious Safety Incident
- How to Get A Refund on A Ride
- How to Report A Complaint About A Lyft Driver
- How to Contact Lyft Customer Service at Help.Lyft.Com
- Contact Lyft on X (Twitter): @AskLyft
- How to Recover A Lost Item from A Lyft
- The Best Ways to Get Real Help from Lyft Customer Service
There is no longer a customer service phone number for Lyft passengers. You can’t directly reach a human on the phone unless it’s about a serious safety incident! The only publicly available phone number at Lyft.com is for the service animal hotline, (844-554-1297), but that phone line is reserved for service animal issues. You can request a phone ...
The Lyft app offers several ways to contact customer service and start a live chat with support agents. In the Help and Ride Historysections of the app, you can dispute a charge, report a driver, change your payment method, etc. After you select an option, a live chat with customer service will begin. Another way to message support and start a live...
Visit this page at Lyft.comto report serious incidents. Serious incidents could include vehicle collisions or serious misbehavior by your driver.
Follow these steps to request a refund or fare review from Lyft: 1. Tap the Menu icon (☰) on the home screen 2. Tap Ride History 3. Find the ride and tap it 4. Scroll to the bottom of the ride receipt and tap Get Help 5. Select Dispute ride fare or chargeto request a refund Getting a full refund from Lyft is unusual unless something went very wrong...
To report your driver for unsafe driving or other unprofessional behavior, find your ride receipt in the Ride History section of the app then scroll to the bottom of the receipt to find the Helpsection. Tap Get help with another issue > Submit feedback on driver You can also report an unsafe car condition, an accident, or any other general complain...
The customer support options available in the Lyft app are also available at help.lyft.com. You can view your ride history, report issues, chat with support, and browse customer support articles. Going to help.lyft.com is the best option if you lose your phone and need to contact Lyft. There is also an extensive library of support articles that wil...
Lyft has an X account—@AskLyft—dedicated to passenger and driver support. Send a direct message (DM) about your issue and wait for a support representative to follow up. Typically, the customer support rep will ask for more information about your Lyft account and then instruct you to wait for further help. The next updates will come via email and i...
If you lost something during a Lyft ride, Lyft may be able to connect you with your driver to coordinate a time and a place to get your item back. But remember that neither Lyft nor your driver are responsible for lost items. Most drivers will try to help you get your item back, but they are not obligated to help you.
Start by using the Helpfeatures in ride receipts. You can solve most issues with pre-made formsGive all the relevant details that Lyft asks forKeep your message briefTry sending a tweet to Lyft at @AskLyftif you aren’t getting anywhere in the appFeb 13, 2019 · Learn how to contact Lyft customer service and whether to use the request form, phone, social media, Lyft hub, or corporate office.
- Lyft Critical Response Line: 855-865-9553 (Drivers Only) When ish hits the fan, Lyft has a Critical Response Line that you can call. It is available 24/7 and handles all emergency related issues.
- This is the fastest way to get an answer to the most common questions. Think of it as a Lyft Wiki of sorts.
- Send a Message to Lyft Support. Back in the day, we used to just shoot off an email to support@lyft.com. That handle has since been killed off though and replaced with a messaging system from within Lyft’s website.
- Contact Lyft In-App. You can also try to contact Lyft via in-app support, although they will try to “call you back” instead of providing you the emergency response line.
3 Ways To Contact Lyft Support And Talk To Someone. Getting in contact with Lyft can be a challenge if you don't don't know where to start. In this video, Senior Contributor Jay Cradeur...
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