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  1. Call us. Contact PayPal for answers to all of your online payment questions or to sign up for our services! PayPal is the world's leading online payment processor.

  2. Contact PayPal through Message Center on our website or in the app. Choose your issue and follow instructions or ask the community for help. 24/7 support available.

  3. Get customized help with your account and access to the message centre. Find answers to your PayPal questions. Browse common questions, watch videos, or ask the Community.

    • Overview
    • PayPal Canada’s Website
    • Phone, Email, and Social Media Support

    It's frustrating to run into technical issues when your money is involved, but luckily, there are a lot of different ways to get help if you use PayPal Canada. We'll walk you through it, from troubleshooting the problem to talking to a live representative.

    Search for a solution at PayPal Canada’s help page.

    Before trying to contact the help desk, PayPal recommends looking for a solution to your issue on their help page. This page has tons of FAQs about all kinds of problems, and you can type your issue into the search tab on top of the page to see if your questions are already answered. This could solve your issue without needing a representative. For PayPal Canada’s help page, visit

    You can use this help page whether you’re logged in or not, so it’s helpful if you’re locked out of your account.

    This also works on the PayPal app, no matter where you are. The options are the same, and you can also search for your issue.

    Ask PayPal’s direct message bot for help if you can’t find your issue.

    If looking through PayPal’s FAQs doesn’t answer your question, then you can get some direct help. On the bottom of the help page, you’ll see a tab on the left labeled “Message Us.” Click it and sign in, then you’ll be connected to the customer service bot in the Message Center. Describe your issue and walk through the steps to see if the bot can solve your issue.

    Call the Merchant Support Center if you run a business.

    While PayPal Canada doesn’t have a phone number for general customer service, they do have a phone number for merchants. If you run a business and use PayPal, then try calling 888-883-9770, the support line for the US and Canada. This gives you a good chance of getting an actual person on the phone to help you.

    This number is active Monday to Friday from 8 AM to 8 PM Central Time. Holidays might also affect these hours.

    If it’s the weekend or after the line is closed, then your best bet is using the PayPal help page and contact bot to try and find the answer to your question.

    Email PayFlow support if you're a merchant having account problems.

    This is another option if you run a business and are having any account issues like login problems. Email PayFlow support at payflow-support@paypal.com to describe your problem, and wait for the support team to respond with a solution.

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  4. May 10, 2022 · Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

  5. How do I add and confirm, change or remove a phone number on my PayPal account? How do I change the name on my PayPal account? How do I confirm my email address?

  6. Mar 12, 2024 · You can reach a live person for support at PayPal in three ways: Live chat, over the phone, and by messaging on social media. Although there's no way to email PayPal directly anymore, writing to them on Twitter or Facebook is the next best thing. PayPal is available by phone and live chat every day from 6:00 AM to 6:00 PM PT. [1] .

    • 2 min
    • 804.2K
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