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  2. How to submit an electronic claim: You must register on Canada Lifes Plan Member Services website and sign up for direct deposit. You will need your plan number and certificate number which you will find on your PSHCP benefit card or your Claimant’s explanation of benefits.

    • Claims

      There are three ways you can submit a claim: By using the...

  3. With the PSHCP benefit card, you and your eligible family members do not have to pay the full cost of eligible prescription drugs and medical supplies up front, and then submit a claim for reimbursement.

  4. There are three ways you can submit a claim: By using the PSHCP Benefit Card at participating pharmacies to obtain reimbursement for prescription drugs and certain medical supplies; By submitting an electronic claim through Canada Life’s Plan Member Services website; and. By submitting a paper claim to the Plan for all eligible drugs and services.

    • Overview
    • Frequently asked questions

    If you are retired and a member of the Public Service Health Care Plan (PSHCP) or Pensioners' Dental Services Plan (PDSP), the following information is intended to outline how to submit a claim for reimbursement.

    •How do you submit a claim for benefits under the Public Service Health Care Plan?

    Electronic

    •In Canada

    When purchasing eligible prescription drugs and certain medical supplies at the pharmacy in Canada, you should present your Public Service Health Care Plan (PSHCP) benefit card. If accepted, your pharmacy will use it to send the cost of your prescription to Canada Life for processing. Once your claim is processed, the amount paid by the Plan will be shown on your pharmacy receipt (i.e. 80%). You pay the 20% co-payment (unless you have coordinated your benefits with another plan).

    In addition, you can present your benefit card to a registered health care provider (e.g. massage therapist, physiotherapist) to have them submit claims electronically on your behalf. Health care providers can visit Telus Health for information on how to register.

    If you have any problems with your PSHCP benefit card, contact Canada Life.

  5. How do you submit a claim for benefits under the Public Service Health Care Plan? Electronic. In Canada . When purchasing eligible prescription drugs and certain medical supplies at a pharmacy in Canada, you should present your Public Service Health Care Plan (PSHCP) benefit card.

  6. To apply to the PSHCP or to amend your coverage: Employee Application Form (TBS-006491) Pensioner Application Form (TBS-006492) If you are a member of the Veterans Affairs Client Group visit: https://www.veterans.gc.ca/eng/family-caregiver/health-programs-services/group-health-insurance/faq.

  7. Create your PSHCP Member Services account through My Canada Life at Work TM and have access to online claims submission and history, direct deposit for your claim reimbursements, the ability to find a provider and more. Register for or sign in to your PSHCP Member Services account.

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