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Jul 11, 2023 · Career Paths on Trailhead empower anyone to start their journey and find their entry point into the Salesforce ecosystem. And with more than ten different Career Paths from which to choose, the new Career Match app helps you start your career journey with Salesforce.
- The best way to learn Salesforce
- Trailhead review: Snapshot
- Today's best Salesforce Trailhead deal
- Trailhead key features
- Salesforce Trailhead: What’s new?
- Trailhead: Pricing
- Testing Salesforce Trailhead
- How easy is it to set up a Salesforce Trailhead Account?
- How accurate is the estimated time on Trailhead Trails?
Reviews
By Serguei Solokhine
published 14 January 2022
(Image: © Salesforce)
Trailhead is the Salesforce learning environment. It makes learning Salesforce fun with the help of gamification. Users unlock ranks and receive badges as awards for making progress and learning new skills.
Advanced users can take this one step further by completing a Superbadge, which involves solving an in-depth real-world case study with Salesforce in a simulated environment. Certifications are a step above Superbadges. By completing several Superbadges in preparation and then taking a certification exam, the user can receive industry-recognized credentials and expect an increase in salary of about 25% as a result.
Trailhead can also be used to create a fully customized corporate training program for your own organization with MyTrailhead.
If you are looking to create an engaging corporate training experience for your organization or if you want to learn Salesforce in a unique and interesting way, look no further than Salesforce Trailhead.
Score: 5/5
Read on for our full and detailed review.
Get Salesforce Trailhead from $25 / £23 per user/month for employees to get started. The online learning platform is also available to business partners and customers for $2/login or $5/member per month. With Trailhead, users have the opportunity to learn technical, professional skills via virtual resources, gamification learning, mentorship and in-person expertise with Trailhead Academy for Salesforce certification.
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Trails
At the core of the Trailhead learning experience are courses, called modules, that are organized into curated journeys called trails. Trails are further grouped into broad topics called Trail Mixes.
For example, Salesforce Lightning users looking to learn about Salesforce Service Cloud might want to check out the Service Cloud TrailMix, then navigate to the Get Started with Service Cloud for Lightning Experience Trail, then begin with the first module of that trail, Service Cloud: Quick Look.
Trailblazer Community
Trailhead would be nothing without its community, the Trailblazers. Every Trailhead user automatically becomes a member of this community upon joining Trailhead and receives access to Trailblazer groups and the community forum. The community forum is organized into topics, usually questions posed by Trailblazers. The user is free to start their own topic or chime in on an existing discussion as they see fit.
Groups enable Trailblazers to come together to discuss frequently asked questions, share ideas, or even host meet-ups and networking events.
This year, Trailhead launched Salesforce Learning Paths, a feature that implemented relevant Trails directly into the Salesforce UI. On the back end, your Salesforce Administrator can use Learning Paths to assign relevant Trailhead Trails, Modules, and instructional videos to specific elements of the UI. For example, if you have just launched a new product, your Admin can link your company Trail describing that product to the sales team’s Salesforce Dashboard. This enables the team to quickly access relevant information about the new product launch.
Alongside Learning Paths, custom filters have been added to Trailhead. This essentially enables the Salesforce Administrator to automatically assign certain training materials based on the role and experience level of each employee. For example, new customer service employees can receive new hire training by filtering those materials with the Service role and Beginner experience category.
User access to Trailhead is free, but to create your own custom trails and mark them with your unique company branding, you need to subscribe to MyTrailhead for $25/user/month, billed annually. You can also give access to non-employee customers and partners for $2 per login, or $5 per member.
It is worth noting that MyTrailhead can only be purchased if you have an existing Salesforce license at Enterprise tier or above, or an Enterprise Cloud External Apps license. The External Apps Licence costs $35/member/month, billed annually. The pricing for Enterprise-tier plans varies by product, but expect to pay around $150/user/month.
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*Some courses are paid, others are free. Access to the platform is free.
Trailhead is supposed to be easy to use and accessible to everyone, so we created an account to try it out. We ran three tests, including account creation, the accuracy of time estimates for completing a module, and the response time of customer service.
The Trailhead account creation process is easy and hooks you into the gamified rank progression process from the beginning. To create a Trailhead account, simply click Get Started for Free on the Trailhead website. You can create your account in one of two ways. If you have an existing Salesforce account, you can log in with your Salesforce account credentials. If not, you can create an account with your email address. After we made our choice and entered our name, location, and name of business, our Trailhead account was ready to go.
After the two-minute account creation process, we were hooked into the gamified rank progression. We were awarded our Scout badge and encouraged to complete an introductory Module, which would count towards our rank progression and give us enough points to unlock the Hiker badge. Overall, Trailhead’s account setup was fast, enjoyable, and engaging.
Estimated completion time is a major factor in Trailhead’s modules, as some Trails can have estimated completion times that take hours or even days. We decided to test the accuracy of this period by completing the introductory module Trailhead and Trailblazer Community Basics. According to the estimated time, this module takes 20 minutes to complete.
We were able to complete this module in about 15 minutes. In truth, given our prior knowledge of Salesforce, we were able to skim this introductory course, and quickly complete the quizzes at the end of each unit. An absolute beginner, who is the intended audience for this introductory module, would probably take around 20 minutes to complete it.
There are a few career paths laid out on trailhead with recommended certs and trails you can follow. The admin certs are usually the first place people start but I also really like the business analyst one.
Discover Your Perfect Career Path. Learn key skills for the following roles in the Salesforce ecosystem on Trailhead, our free online learning platform that meets you at any level or stage of your career journey.
Jan 1, 2022 · Trailhead is a fantastic learning platform for new Trailblazers coming into the Salesforce ecosystem and existing Salesforce professionals who want to improve their skills and knowledge.
From what I can gather, it seems like as long as I put the time in on Trailhead, complete certifications, and gather super badges I can set myself up nicely to start a career at Salesforce despite my degree and experience. This is the guide! I need to set my expectations right.
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How can you know which Salesforce Career path is right for you? Read our full breakdown of the salary, skills, and progression options for different roles throughout the Salesforce ecosystem.
