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Patient and family advisors are individuals who volunteer their time and experience to improve the quality, safety and experience of healthcare services. Each patient and family advisor brings their lived experience of being a patient, or a patient’s family member to help us understand what matters most
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Nov 29, 2022 · Patient and Family Advisors. To build a health care system that is truly patient-centred, we need a clear understanding of what Ontarians need, what their priorities are, and how they feel about the services they are receiving.
- Reporting Relationships:
- Definition of a Patient/Family Advisor:
- Roles and Responsibilities:
- NHH’s Commitment to its Patient/Family Advisors
- Qualities:
- Review of Role Description:
The volunteer Patient and Family Advisors work closely with both the Co-Facilitators and the Program Director/Manager associated with the Quality and Practice Committee (QPC) to which they have been assigned. The Council as a whole reports to the NHH Board of Directors through the Quality and Safety Committee on progress against their Roles and Res...
A person who has received care or a family member of someone who has received care from NHH and, upon expressing a genuine interest, is selected to work alongside providers, in a partnership, to share their experiences, communicate their perspective, inform decision-making and improve quality through direct input into decisions, practices and polic...
Advisors will: Ensure patients/families have a voice in order to inform decision making Share experiences (positive and negative) as they relate to NHH programs and services for the purpose of promoting and enhancing patient-centred care Through the Quality and Practice Committees, participate as partners in the planning and operations of speci...
The NHH Board of Directors’ policy on Community Engagement outlines seven guiding principles that reflect best practices related to community engagement. These principles will also guide NHH’s commitment to the Patient and Family Advisory Council. Public participation is based on the belief that those who are affected by a decision have a right t...
Advisors will be: Respectful of others’ opinions and ideas Comfortable speaking in a group, and asking for clarification if needed Able to work collaboratively with others Able to communicate negative experiences in a positive, constructive manner A good listener Willing to partner with NHH staff, physicians, other patients and family members Fle...
The Role Description will be reviewed annually by the PFAC. Upon approval from the PFAC the Description will be brought forward to first the Quality and Safety Committee of the Board and, finally, the Board for final approval to help ensure alignment with organizational goals.
The Patient & Family Advisor (PFA) is a person who has had a recent experience (within 5 years) of being a patient or family member of a patient and is collaborating with senior leadership, board members, staff and physicians to provide direct input into policies, programs and practices which affect patient care and services.
A Patient Family Advisor is someone who has had a recent experience (within two years) either as a patient, or the family member of a patient being cared for at the health centre. Patient and family advisors speak on behalf of patients and families at both the program and organizational levels.
The roles that patient and family advisors can play are nearly limitless. They include the following: Members of patient and family advisory councils. Members of task forces, work groups, or interdisciplinary committees such as: Patient experience. Quality and safety. Diversity, equity, and inclusion. Patient and family education.
What does a patient and family advisor do? As a patient and family advisor, you may be invited to attend meetings, improvement events, webinars, or focus groups.
