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- Deliveroo launched in the UAE in November 2015 and has partnered with some of the UAE’s best-loved restaurants to bring great food straight to people’s front doors. We currently operate in Dubai, Abu Dhabi, Sharjah, North Sharjah, Al-Ain and Ajman.
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We deliver your takeouts or essential groceries from the best-rated local partners straight to your door. Download our app or order online. Food. We Get It.
- About Deliveroo
- Using Deliveroo
- Questions About My Order
- Coronavirus
- Inviting Friends
- Deliveroo Plus
- Deliveroo Plus with Amazon Prime
- Anything else?
- Community Guidelines
- Top Up Orders
What Is Deliveroo?
Deliveroo launched in the UAE in November 2015 andhas partnered with some of the UAE’s best-loved restaurants to bring great food straight to people’s front doors. We currently operate in Dubai, Abu Dhabi, Sharjah, North Sharjah, Al-Ain and Ajman. Deliveroo launched Editions, a delivery-only kitchen concept, in 2017, making it possible for restaurants to reach customers in areas beyond their current range of access. With four locations across the city, Editions is supporting restaurants in se...
What Is The Story Behind Deliveroo?
Deliveroo is a British tech success story. When Will Shu, Deliveroo’s founder and CEO, moved to London, he was surprised to find that it was nearly impossible to get great quality food delivered. He made it his personal mission to bring the best local restaurants direct to customers’ doors. The business was launched in 2013 with Will as our very first rider.
How Does It Work?
You can order either on the website or by using the Deliveroo app, available on iOS and Android. Simply add your address to find all the great restaurants delivering in your area, choose your food and place your order. Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it's all ready to go, a rider will pick it up and bring it to you. If you want to be super-organised, you can also order up to 24 hours in advance with a schedul...
What Kind Of Restaurants Are Listed On Deliveroo?
We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Lebanese to a much loved home grown burger chain.
What Times Can I Order For?
We deliver every day from morning until late at night, and different restaurants and grocery partners will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.
What If Something Is Wrong With My Order?
We have a dedicated team that looks after your entire Deliveroo experience, from the moment you place an order right through to it arriving with you. However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Deliveroo app to speak to our customer service team and report any issues. You can also contact us at support@deliveroo.ae.
What If I Want To Add Something To My Order?
You can contact our Customer Service team via the Help function in the app and we’ll do our best to make sure you get all the items you want added to your order.
What If My Order Is Late?
Deliveroo has an on-time service guarantee for when things don’t go entirely to plan. You’ll automatically receive AED30 in Deliveroo credits within 24 hours of your order being late. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
Is Ordering Through Deliveroo Safe?
Our absolute priority is to offer the safest service possible to customers, riders and restaurants. We have taken a number of important actions, focused on extreme safety measures for restaurants, riders and customers. For example, we have introduced contactless delivery, restaurant management rules for order delivery and very strict hygiene guidelines for restaurants and riders. We are also in daily contact with local health officials to make sure we are offering the most up to date guidance...
How Does Contact-Free Delivery Work?
Customers can choose ‘Contact-free delivery’ at check-out. Riders will be able to see when a customer has selected this option in the order’s delivery notes and will then follow a simple process to ensure there is no contact when the food is delivered. Riders will be asked to let the customer know they have arrived, place the order outside their door, step a safe distance back and wait nearby for the customer to collect the food before the order can be completed. Riders are also able to make...
How Are You Supporting Riders?
Since the outbreak of COVID-19 we have and continue to do everything we can to support riders: COVID kit:Since the start of the pandemic, Deliveroo has continued to take industry-leading safety measures against COVID-19, including the provision of Personal Protection Equipment (PPE) to all riders, as well as being the first to launch contactless delivery. 1. In March 2021 we launched our vaccination drive for our riders. Coordinating with the RTA, finalising documentation of riders that choos...
I'm Not A New User. Can I Get Free Credit If I Sign Up?
Sorry, this offer is only valid for new users of Deliveroo. And don't keep making accounts, we'll know! (And you wouldn't like us when we're angry). To find out more, please go to our T&C's.
I Can't See An Invite Link – Where Is It?
You need to have ordered a certain number of times to get your invite link. Once you’ve ordered several times, we’ll email you your link so you can share it with your friends, family, colleagues, anyone and everyone. You can also find the invite link by navigating to ‘my account’ on the website and app.
What is Deliveroo Plus?
Deliveroo Plus is our subscription membership plan – you pay a fee and get free delivery from participating restaurants when you meet the minimum order requirements. It’s a simple, easy way to get the most out of Deliveroo. Members may be able to benefit from exclusive restaurant offers, which may not be available to other customers.
How Do I Sign Up For Deliveroo Plus?
Some customers will see the option to sign up to Plus on our website or app. You will need to add a card to your account specifically for your Plus membership.
Is There a Limit To How Many Orders I Can Place?
No. You can place as many orders as you like. However, it’s intended for use by individuals. All orders placed with Plus must comply with Deliveroo’s Terms & Conditions of Service.
If I am a Prime member, can I avail the offer for free Deliveroo Plus?
Whilst you are an Amazon Prime member, you can get our Deliveroo Plus Silver membership for free for a year. This means that you can get unlimited free delivery on all orders over AED60.
How do I redeem free Deliveroo Plus using my Amazon Prime account?
Head tohttp://deliveroo.ae/amazon-primeand click on ‘Claim with Amazon Prime.’ Log into your Deliveroo account, or create one. Then, enter your Amazon Prime details and sign-in. You’ll then see the ‘Welcome to Deliveroo’ screen which means you are ready to go.
Do the email addresses for my Deliveroo account and Amazon Prime account need to match?
No. During the redemption process, you will be asked to enter your Deliveroo credentials separately.
What If I Have Allergies?
If you have specific allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly.
When Will You Be Delivering In My Area?
We are rapidly expanding and will hopefully be working with restaurants near you soon! Vote for your area on the website and app so that we know about your interest in ordering through Deliveroo and we’ll let you know when we arrive in your area.
Does Deliveroo Offer Company Accounts?
Yes, we have a dedicated team helping companies across the UAE provide amazing food for their employees and clients. Whether in the office or working from home, we have flexible solutions for every occasion, and one single monthly invoice to keep everything simple. Get in touch with us at corporate@deliveroo.ae to find out more.
At Deliveroo we want our customers, riders and restaurant and grocery partners to have the best possible food delivery experience. At the same time, we want to ensure that the communities we work with are safe. These guidelines are designed to help ensure that everyone who uses the Deliveroo platform has a safe and positive experience.
What is the top up order feature?
After placing a restaurant order, you can place an additional order of grocery items from a nearby HOP store without incurring any service fees. You’ll see a timer on your screen showing you how long you have to place your additional order. If you place the order before the timer reaches zero, the service fee will be waived.
Will any other fees apply to my top up order?
Minimum order value is still applicable to all these orders, so if your order doesn’t meet this amount you’ll be charged a small order fee. Delivery fees will be charged if applicable.
Will minimum order values apply to my top up order?
Yes.
Today, Deliveroo operates a hyperlocal three-sided marketplace, connecting local consumers, restaurants and grocers, and riders to fulfill a mission critical, emotional purchase in under 30 minutes. By offering fast and reliable delivery which consumers can track online, Deliveroo has grown rapidly. Deliveroo now operates in 10 markets ...
Deliveroo is a British online food delivery company founded by Will Shu and Greg Orlowski in 2013 in London, England. It operates in the United Kingdom, France, Belgium, Ireland, Italy, Singapore, Hong Kong, the United Arab Emirates, Kuwait, and Qatar. It formerly operated in Germany, Taiwan, Spain, the Netherlands, and Australia.
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- Careem (Uber Eats) Careem has gained huge success & popularity in the Middle East as one of the best food delivery apps in Dubai. It was created in 2012 and afterward, it was acquired by Uber in the year 2020.
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- Noon Food. Noon food is a popular food ordering app in UAE which is well-known for its easy payment method and crystal clear fee structure that applies to your order.
Dec 13, 2023 · With these apps for food delivery in Dubai, your favourite meal is just a tap away. Choose from Uber Eats, Careem NOW, Zomato or Deliveroo and more!
Sep 27, 2022 · Deliveroo is one of the most popular food delivery apps in the world, and Dubai is no exception. Expect tasty deliveries from some of the city’s best-loved cafes and restaurants, and covering every cuisine imaginable. The app lets you track your rider in real time and will honour app credit if orders are delayed.
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