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- Recent experience (within two years) either as a patient, or the family member of a patient being cared for at the health center is eligible to apply to be a Patient Family Advisor. They partner with staff and physicians to provide direct input into policies, programs, and practices which affect the patient experience.
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Am I qualified to be a Patient & Family Advisor? In order to be a Patient & Family Advisor (PFA), you should be a past or current patient or have a loved one who is a past or current patient of Halton Healthcare, who wants to help improve the care we provide to our community.
- Become a Patient & Family Advisor
Halton Healthcare invites patients, family members and/or...
- Become a Patient & Family Advisor
Patient and family advisors are individuals who volunteer their time and experience to improve the quality, safety and experience of healthcare services. Each patient and family advisor brings their lived experience of being a patient, or a patient’s family member to help us understand what matters most
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Halton Healthcare invites patients, family members and/or caregivers of patients to complete the application to become a Patient & Family Advisor. Fill out the online application form below or download and fill out the application form and send it by email to pfavolunteers@haltonhealthcare.com .
- Reporting Relationships:
- Definition of a Patient/Family Advisor:
- Roles and Responsibilities:
- NHH’s Commitment to its Patient/Family Advisors
- Qualities:
- Review of Role Description:
The volunteer Patient and Family Advisors work closely with both the Co-Facilitators and the Program Director/Manager associated with the Quality and Practice Committee (QPC) to which they have been assigned. The Council as a whole reports to the NHH Board of Directors through the Quality and Safety Committee on progress against their Roles and Res...
A person who has received care or a family member of someone who has received care from NHH and, upon expressing a genuine interest, is selected to work alongside providers, in a partnership, to share their experiences, communicate their perspective, inform decision-making and improve quality through direct input into decisions, practices and polic...
Advisors will: Ensure patients/families have a voice in order to inform decision making Share experiences (positive and negative) as they relate to NHH programs and services for the purpose of promoting and enhancing patient-centred care Through the Quality and Practice Committees, participate as partners in the planning and operations of speci...
The NHH Board of Directors’ policy on Community Engagement outlines seven guiding principles that reflect best practices related to community engagement. These principles will also guide NHH’s commitment to the Patient and Family Advisory Council. Public participation is based on the belief that those who are affected by a decision have a right t...
Advisors will be: Respectful of others’ opinions and ideas Comfortable speaking in a group, and asking for clarification if needed Able to work collaboratively with others Able to communicate negative experiences in a positive, constructive manner A good listener Willing to partner with NHH staff, physicians, other patients and family members Fle...
The Role Description will be reviewed annually by the PFAC. Upon approval from the PFAC the Description will be brought forward to first the Quality and Safety Committee of the Board and, finally, the Board for final approval to help ensure alignment with organizational goals.
of a patient being cared for at RVH, are eligible to be a Patient Family Advisor, providing they are 18 years old or over. No special qualifications are required. What is most important is their experience as a patient or family member and their willingness to share their story and ideas in a constructive way. What is the time commitment?
See and learn from the patient and family perspective. Promote a culture of patient-and family-centered care (PFCC) within an organization. Guide PFCC implementation through collaboration to improve programs, services, and policies. Enhance the delivery of high quality and safe care.
A Patient and Family Advisor is someone who: • Wants to help improve the quality of care for all patients, family members, and caregivers at HRH. • Gives feedback based on their own experiences as a patient, family member, or caregiver. • Helps plan changes to improve the delivery of patient care.
