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In my book, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, I share key components on what has made Starbucks one of the growth stories of our time.
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In The Starbucks Experience, Joseph Michelli has brewed up a stimulating read about Starbucks and how it became a world-class brand. Not only will you get outstanding insights into what makes Starbucks great, but you'll learn how you can use these principles to create a rich experience for your customers as well."
With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer.
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- McGraw-Hill Education
- $34.6
- Joseph A. Michelli
I'm a big fan of Starbucks and the way they make you feel when you buy product there. In fact I like the way they make you feel even when you don't buy product there. Author Joseph A. Michelli details Starbuck's five principles of being they use to separate themselves from the pack. They are: 1. Make it your own 2. Everything Matters 3 ...
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- Joseph A. Michelli
Jan 1, 2007 · The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary by Joseph A. Michelli is an excellent book about the underlying leadership principles that guide the day to day execution of one of the most successful businesses in any industry.
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- Joseph A. Michelli
With unique access to Starbucks personnel and resources, Joseph Michelli isolated the 5 key leadership principles that transformed an ordinary idea into an extraordinary experience. Principle 1: Make It Your Own. Principle 2: Everything Matters. Principle 3: Surprise and Delight. Principle 4: Embrace Resistance.
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary 1st (first) edition: Joseph A. Michelli: Books - Amazon.ca
- Joseph A. Michelli
