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  1. Firstly navigate to the Banking My Way option within the ‘Your Details’ section of your Online Banking profile or the 'My Profile' section on the Mobile App. You can then provide us with details of your specific situation and/or choose the relevant support you need from us. Under each Support option available, there will be a short ...

  2. Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier.

  3. Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier. The Banking My Way service is available to customers aged 16 or over in the mobile app or online banking. For customers under 16, parental consent is required and information must be recorded in branch or over ...

  4. Supporting customers in vulnerable situations. At any time, a customer may find themselves either in a vulnerable situation or caring for a loved one experiencing a vulnerability. The impact of cost of living has meant that for many of our customers this has been a reality in 2022. We’ve established a One Bank Centre of Excellence to drive ...

  5. A full list of the available options can be found within the Banking my Way section of your Online Banking. This can be found within the ‘Your Details’ section. Alternatively if you would like to discuss what is available then please contact us through customer contact or visit your local branch.

  6. As at 31 December 2023, we have over 580 branches and over 2,400 NatWest Group ATMs. Our customers can also access banking services at Post Offices. We continue to offer mobile branches serving over 600 unique stops, allowing customers, including those in remote areas, to do their everyday banking such as making deposits, withdrawing cash and ...

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  8. 12 months after you last updated Banking My Way you will be invited to confirm that the information is still up-to-date in your Online Banking, visit a branch or call our Customer Contact centre. You can also make amendments at any time through Online Banking or contacting us in a Branch or phoning our Customer Contact Centre.

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