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How to resolve common print errors using Diagnose & Fix in HP Smart for Windows, macOS. This video shows how to use the Diagnose & Fix feature in the HP Smart app for devices running Windows or macOS. This feature can assist in troubleshooting printer issues.
Apr 18, 2014 · Since the printer is working fine on your laptop and phone, this means printer hardware is fine, it has to do with the computer itself, I would suggest you go ahead and uninstall the printer and then install the full feature software from the support website.
The Power light blinks quickly when the ink cartridge access door is open or the printer is in an error state. Make sure the access door is closed or follow on-screen instructions in the printer software or the HP Smart app to resolve the error.
This video shows how to use the Diagnose & Fix feature in the HP Smart app for devices running Windows or macOS.
- 2 min
- 10.4K
- HP Support
Learn how to resolve error messages displayed on the HP Smart app or a device when printing or setting up a printer connected to a router on a wireless network.
6 days ago · There are a few possible fixes when the printer is not responding. The first thing to do is turn the printer off and wait ten seconds before turning it back on. This resolves many issues by giving the printer a small reboot. Consider the power cord or any other wired connections if that doesn't work.
Nov 8, 2022 · Repair the HP Smart app if it doesn’t recognize your printer. Reset the app if the “Printer status unknown” persists after the repair operation. Close the HP Smart app and follow the steps below to repair or reset the app.
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