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Jun 27, 2023 · Crisis actors are willing to follow the crisis responses since such responses make sense to them (Boin et al. 2016; Badu 2021), and they trust the policymakers in charge to do a good job (Ropeik 2002; Slovic 1993; Möllering 2006; Baradei 2020; Roberto et al. 2009).
Oct 21, 2019 · Abstract. This article introduces the special issue on crisis communication, whose aim is to bring together diverse approaches and methods of analysis in the field. The article overviews the field by discussing two main frameworks, dealing with postcrisis (reputation management) and precrisis (issue management) communication, respectively.
- Sky Marsen
- 2020
Mar 1, 2022 · An empathetic crisis response is often only generically and vaguely described as a response that acknowledges and addresses the needs of crisis-affected stakeholders. In addition, crisis communication researchers often use the term interchangeably with related terms such as sympathy, concern, compassion, and perspective-taking (cf. Coombs, 1999 ; Coombs & Holladay, 2008 ; Seeger, 2006 ).
Dec 8, 2016 · Second, we focus on the crisis management stage, which considers the actions taken by managers in the immediate aftermath of a crisis. 1 From our literature review, we recognize that the internal perspective focuses on crisis leadership, while the external perspective focuses on stakeholder perceptions of the crisis. This research is also summarized online in Tables 2a and 2b.
- Jonathan Bundy, Michael D. Pfarrer, Cole E. Short, W. Timothy Coombs
- 2017
Mar 1, 2015 · We can view crisis response strategies as the options crisis managers have available to them when responding to a crisis. The strength of the strategic communication approach to crisis communication is the explication of crisis response strategies. Crisis response strategies are only part of the larger fabric of crisis communication.
- W. Timothy Coombs
- 2015
Mar 1, 2022 · Although SCCT matches the crisis type to the appropriate response strategy and argues that attribution of responsibility is key in crisis communication, research on interpersonal forgiveness reveals that in addition to publics’ attribution of a crisis, publics’ empathy toward an organization in crisis plays a critical role in mitigating the negative effects a crisis (Schoofs et al., 2019 ...
Crisis leaders are responsible for protecting such values from the threats imposed by a crisis event. This responsibil-ity could be difficult for leaders if crisis actors refuse to give adequate attention to the crisis. Managing a crisis is criti-cal decision-making under high uncertainty (Kruke 2012;
