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Not blind spots
- Customer objections are definitely one of the more difficult and frustrating elements in the sales process. Keep in mind, however, that they are absolutely not blind spots, preventing you from selling.
cyrekdigital.com/en/knowledge-base/customer-objections/
Jun 28, 2021 · Objections indicate a lack of trust in some area or an underlying need to be heard. Find out what you can offer that will bring them a long-term solution. Nothing lends more credibility than...
Sep 6, 2024 · A customer objection is any concern, hesitation, or challenge a customer raises during a sales or service interaction. These can stem from a variety of factors, including price, product features, perceived value, or previous experiences with your company.
- What Is Objection Handling?
- Sales Objections Almost Always Fall Into 1 of 6 Categories
- Common Sales Objections Based on Price
- Common Sales Objections Based on A Competitor/Relationship
- Common Sales Objections Based on Time Or Resources
- Common Sales Objections Based on Timing
- Common Sales Objections Based on Product/Value
- Common Sales Objections When Your Prospects Are Dragging Their Feet
- Conclusion: When in Doubt, Remember Your ABC’s
Throughout the sales process, you’re guaranteed to encounter objections, questions, and pushback. It’s up to you to overcome these objections and ease your prospect’s concerns. Over time, you’ll identify similar objections and learn how to maneuver and respond (we also have a free objection handling templateto help get you started). In many cases, ...
PriceCompetitor/RelationshipTime/ResourcesTimingPrice is the most common type of sales objection. “What’s this thing going to cost me?” — Every prospect ever Prospects who have every intention of buying will still object to the price and say it’s too expensive, or hint that they’d like it for less. Can you blame them? We all want to get our money’s worth. You can’t give the product away for free...
If you’re in the sales process with a potential customer, chances are they’re shopping around and talking to a few of your competitors, too. They might even have a solution in place already! Prospects in this situation have been through the sales process before. They might have had a bad experience, or have an existing relationship with another bus...
Your potential customers can only get so much done in a day. Depending on their current situation, they might use time or resources as an objection. People are busy, and it’s important to remember that your prospects have other job responsibilities to take care of. You’re bound to come across sales objections based on a lack of time or a shortage o...
You know what they say (whoever ‘they’ are): “Timing is everything.” Whoever said this never worked as a sales rep. Most of your sales prospects will tell you that it’s not the right time. Fortunately for you, the perfect time doesn’t exist. So when your prospects push back on you because of timing, you’ll know what to say. Below are 3 common sales...
If someone doesn’t understand something right away, their first instinct is to dismiss it or stop trying. Sometimes you have to go the extra mile to help your prospects understand what your product does — and what it will do for them. Your sales leads might try to rush you off the phone by saying they don’t get it, or that your offering doesn’t do ...
You know that thing on your to-do list that’s been there for weeks? That thing you know you’ll have to face eventually but you keep putting it off, wishing it would go away? The thing that gives you that lurch of dread in the pit of your stomach because you know you should just get started or get it over with? We procrastinate even though we know h...
If you’re selling anything, you’re guaranteed to face objections and questions. Sales objections are often opportunities in disguise, and your response to the objection makes all the difference. You’ve probably heard the old sales platitude, “ABC: always be closing” — and while that’s a catchy thing to say, it’s also wishful thinking. The sales pro...
Jan 8, 2024 · Customer objections are definitely one of the more difficult and frustrating elements in the sales process. Keep in mind, however, that they are absolutely not blind spots, preventing you from selling.
- (1)
- Head of Customer Success
- Michał Włodarczyk
- “I’m just looking around.” Anyone who has worked in sales is very much familiar with the phrase; “I’m just looking around.” While this phrase makes a lot of sense to say 15+ years ago when the only way you could look at a dealership’s lot was by physically being there, it doesn’t really hold up today.
- “I’m not ready to buy a car today.” Despite years of trying to make the automotive industry a less stigmatized industry through honest and transparent sales, many customers still feel like they will be tricked into buying a car on their first visit.
- “It’s out of my budget.” Many car shoppers walk into a dealership with an idea of their budget but it’s very common for them to show interest in vehicles out of their budget once they’re browsing.
- “It’s too expensive.” When a customer says a vehicle is too expensive, it’s entirely possible that you failed to adequately show off the vehicle. Perhaps the features of the vehicle that you showed them didn’t tick off all the boxes for them.
1. LAER: A simple framework for thinking about objection handling. The LAER objection-handling model is a foundational element of Jack Carew’s sales training program. Carew pioneered the model in 1976 and it’s still in use by sales leaders today, like Brooke Freedman, Senior Director of Sales at Drift.
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May 30, 2019 · Being able to take a customer objection and turn it into a sales opportunity is a key characteristic of an expert salesperson. Learn how with these tips from the leaders of Forbes Business ...
