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Nov 1, 2023 · Nevertheless, there are limited studies on psychological contract breach in the business-to-consumer setting (Hannah et al., 2016, Malhotra et al., 2017, Montgomery et al., 2018, Pavlou and Gefen, 2005, Theotokis et al., 2012). Moreover, research has yet to use this concept to theorize why and when customers may perceive a contract breach when ...
- Psychological contract breach: Unraveling the dark side of ...
We drew upon the concept of psychological contract,...
- Psychological contract breach: Unraveling the dark side of ...
Finally, the actual turnover–psychological contract breach relationship is only moderated by the future society practices . 3.6. Clustering Analysis of the Relevant Terms. Psychological contract breach was the central and most frequently used word in the analysis of the relevant terms, as displayed in Figure 2. In the map created from the ...
We provide a review of psychological contract research, beginning with past conceptualizations and empirical evidence. We tailor this retrospective look by reviewing the antecedents and outcomes associated with psychological contract breach and discussing the dominant theoretical explanations for the breach-outcome relationship. This synthesis of past evidence provides the foundation for ...
Sep 1, 2021 · We drew upon the concept of psychological contract, underpinned by social exchange theory to examine breach and the dark side of business-to-business relationships. We conducted in-depth interviews with 24 consultants in the UK and found that breach could take varying forms, resulting in differing levels of intensity of the dark side.
- Alvina Gillani, Smirti Kutaula, Pawan S. Budhwar
- 2021
Nov 1, 2023 · Broken promises may initiate employees’ psychological contract breach and then trigger feelings of violation, where psychological contract breach is employees’ cognition that the firm has failed to fulfill its promised obligations in the reciprocal relationship, and feelings of violation are a combination of employees’ negative affective and emotional reactions to a perceived contract ...
Jul 1, 2018 · DOI: 10.1002/JCPY.1015 Corpus ID: 149511737; When Good Consumers Turn Bad: Psychological Contract Breach in Committed Brand Relationships @article{Montgomery2018WhenGC, title={When Good Consumers Turn Bad: Psychological Contract Breach in Committed Brand Relationships}, author={Nicole Votolato Montgomery and Sekar Kidambi Raju and Kalpesh Kaushik Desai and Hanumantha Rao Unnava}, journal ...
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Are psychological contracts breached in business-to-consumer settings?
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Across three scenario-based and field studies, we show that consumers have psychological contracts with brands, which dictate the terms of the relationship, and for committed consumers, violations of any aspect in (out of) the contract results in a negative (indifferent) response. Furthermore, we demonstrate that consumer trust is the ...
