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the Emergency Travel Assistance Services. These benefits are administered by Allianz Global Assistance, which operates a 24-hour helpline for medical, legal or other travel-related emergencies. If you have a medical emergency while travelling, contact Allianz right away. Allianz will help you through your emergency and, if required,
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- Table of contents
- Travel Benefit
- Family Assistance
- In the Event of Death
- Exclusions
- Submitting a claim
- Note
•Travel Benefit
•Emergency Travel Assistance Benefit
•24-Hour Help Line
•Medical Evacuation
•Advance Payment Assistance
•Family Assistance
The Public Service Health Care Plan (PSHCP) covers you and your dependants for up to $1 million each in eligible medical expenses incurred as a result of an emergency while traveling on vacation or business. This coverage continues for up to 40 days after departure from your province of residence, excluding any time out of the province for business...
Return of Dependent Children
If covered dependent children under age 16 are left unattended because you or your spouse are hospitalized, the coordinators will arrange and pay for transportation of these children and an escort, if necessary, to your home.
Return of Other Family Members
If covered family members are hospitalized, and as a result not able to return home on the originally scheduled flight, requiring the family members to purchase new return tickets, you will be reimbursed for the cost of replacing economy air fare.
Visit of a Relative
If you or your covered dependants become hospitalized for more than 7 days while traveling alone, the Emergency Travel Assistance Benefit will pay for economy air fare, plus meals and accommodation up to $200 per day, for an immediate relative. This benefit will also be paid if it is necessary for a family member to identify the deceased prior to the release of the body.
The coordinators will arrange for the return of a deceased family member to your province of residence, reimbursing you up to a maximum of $3,000 towards the cost of the preparation and transportation of the deceased.
All payments made under the Emergency Travel Assistance Benefits are subject to the $1 million maximum.
No benefit is payable for:
•expenses incurred for an emergency that occurs more than 40 days after departure from the participant’s province of residence, excluding any time out of the province for business on official travel status
•expenses incurred on a non-emergency basis
•expenses for the regular treatment of an injury or disease which existed prior to your or your covered dependant’s departure
•expenses above reasonable and customary charges
•expenses related to extending a trip to quarantine or self-isolate outside a hospital, including for COVID-19
Online
To submit a claim online, create an account on the MSH Public Service Health Care Plan (PSHCP) Member Portal using the same email address and date of birth that is on file with Canada Life. Note that you may not be able to register for the MSH PSHCP Member Portal for 48 hours after completing positive enrolment with Canada Life. Once you create your account, you can submit claims online using the dedicated portal. Emails received from MSH in response to claim submissions are encrypted and will have the subject line “Proofpoint - MSH INTERNATIONAL on behalf of PSHCP Claims”.
By mail
To submit a claim by mail, download a paper claim form from the MSH PSHCP Member Portal or contact the MSH PSHCP Member Contact Centre to ask that one be mailed to you. Completed claim forms should be mailed to: MSH International (Canada) Ltd PO Box 4903 STN A Toronto, ON, Canada, M5W 0B1
This information is produced by the Government of Canada to provide benefit and administrative information about your PSHCP. It is provided for information only. Should there be any discrepancy between this information and that contained in the PSHCP Directive, the PSHCP Directive applies.
You will be responsible for re-paying any expenses that are paid on your behalf by MSH International that are not eligible for reimbursement under the applicable provincial/territorial health plan or the Extended Health Care Plan for the PSHCP.
If eligible expenses are incurred and MSH International has not made an advanced payment on your behalf, keep a copy of your receipts and submit a claim for reimbursement to the provincial/territorial insurance plan and to the PSHCP.
The information contained here is important to you and your family and a copy should be kept in a safe place, along with your PSHCP Member booklet.
MSH International provides the emergency travel services on behalf of Canada Life for the PSHCP. In an emergency situation, you or your covered dependants, as well as your health care provider can reach MSH by phone at 1-833-774-2700 and select Option 1. Providers can also email providers@pshcp-msh.ca.
Each participant is covered for eligible medical expenses incurred as a result of an emergency while travelling on vacation or on business. The maximum eligible expense per participant is $1 million (in Canadian dollars) per period of travel. Coverage is for 40 consecutive days, excluding any time out of the province for business on official ...
Hospital services and supplies also covered. Living expenses for a companion travelling with the patient, to stay with the patient beyond the original return date. Reimbursed up to $150 a day, for a total reimbursement of $1,500. Includes cost of accommodation, meals, telephone and taxi or rental cars.
If you have questions about your claim or Canada Life’s emergency out-of-province/country coverage, please call 1-866-530-6025 or 905-816-1990. If you have access, visit mycanadalifeatwork.com for an Out-of-Country Emergency Care coverage letter and claim forms. See travel.gc.ca for a traveller’s checklist, information on travelling with ...
People also ask
Are telephone interpretation services covered under the emergency benefit while traveling?
What is the emergency travel assistance benefit?
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What is travel assistance?
What benefits Does Canada Life offer for travel emergencies?
Allianz Global Assistance will provide telephone interpretation services, for medical emergencies, in most major languages. Emergency message service A telephone/message service will be provided for emergency messages to and from family, friends, or business associates, left by or for you or your covered dependants while travelling. Messages
