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  1. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

  2. You can cancel any PRESTO card that’s been added to your PRESTO account and have the balance, passes, fare type and settings transferred to another card on your PRESTO account, or to a new card. If you added your PRESTO in Mobile Wallet card to your PRESTO account, you can recover your card by signing in to the PRESTO app on a new device ...

  3. Find answers to all your questions about creating and managing your PRESTO account. Discover the benefits of registering your PRESTO card and how it can improve your transit experience.

  4. If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.

  5. You may request a refund by attending at a Transit Agency location with your Registered PRESTO card and requesting a form (the “Refund Request Form”). Balances on unregistered PRESTO cards are non-refundable.

  6. Apr 1, 2020 · If you lose your PRESTO card, you can easily cancel the card by. Logging into your My PRESTO Account via the website or app; Contact PRESTO customer service at 1-877-378-6123; Visit any customer service outlet; Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported.

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  8. www.octranspo.com › en › faresPresto - OC Transpo

    You can only transfer your card balance from a cancelled Presto card to another Adult card in your account or a card with the same fare type as the cancelled card, and the card you’re transferring to can’t have a transit pass on it.

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