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      • You can only transfer your card balance from a cancelled physical PRESTO card to another physical Adult PRESTO card in your account or a card with the same fare type as the cancelled card, and the card you’re transferring to can’t have a transit pass on it.
      www.prestocard.ca/en/about/report-lost-card
  1. You can only transfer your card balance from a cancelled physical PRESTO card to another physical Adult PRESTO card in your account or a card with the same fare type as the cancelled card, and the card you’re transferring to can’t have a transit pass on it.

    • Contact Us

      Have a question or need some help with PRESTO? Get in touch...

    • Refunds

      You can get a refund on your card balance by completing our...

  2. Find answers to all your questions about reporting your lost or stolen card and transferring your balance to another card on the same account or to a new replacement card.

  3. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable. PRESTO card refunds are sent using Interac e-Transfer® or direct deposit.

  4. www.octranspo.com › en › faresPresto - OC Transpo

    You can only transfer your card balance from a cancelled Presto card to another Adult card in your account or a card with the same fare type as the cancelled card, and the card you’re transferring to can’t have a transit pass on it.

  5. Apr 1, 2020 · Transferring Balance from a Lost Card. You can easily transfer your card details and balance including Autoload, fare types, and Auto-renew to a new PRESTO card via the PRESTO website. Simply log into your existing My PRESTO Account and follow the instruction to transfer your details.

  6. Aug 30, 2021 · Lost your PRESTO card? PRESTO account customers who have lost their PRESTO card or had it damaged can purchase a replacement card and have their balance, passes, fare type and settings transferred over to the new card.

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  8. Note: There is no need to transfer the school board pass to the new card as this is already done by PRESTO. For faster replacement, go to an OC Transpo Customer Service Centre or to authorized retail locations and buy a replacement card for $6.

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