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- IMPORTANT: OKTA Workforce account (your work email address) is different from the OKTA ILogin account (your personal email address). You can only use an OKTA ILogin account to access the SRS Member Services website.
ilsrs.illinois.gov/member-services-login-instructions.html
A State of Illinois Okta ILogin account is required to request an activation code to access SRS Member website. If you need help creating an account, please navigate to here: Create a new ILogin Account.
If you need an activation code, navigate to https://srs.illinois.gov, click “Member Services Login Instructions”, then click “Request Activation Code”. Follow the on-screen instructions to access your account.
- Introduction
- Device Requirements
- Are You an Existing User?
- Step 1. Create a New ILogin Profile
- Step 3: Set Up Security Methods
- Set Up Security Methods Menu
- Step 4: (Optional) Add Additional MFA
- Google Authenticator Setup
- Download the App
- Okta Verify Setup
- Download the App
- In your browser:
- Phone SMS (Text) Authentication Setup
- Phone Voice Call Authentication Setup
- Daily Sign In Steps
- Sign In to ILogin
- Respond to Multifactor Authentication
- Respond to Okta Verify Authenticator
- On ILogin Sign In page:
- In the ILogin Sign In page:
- Edit Your ILogin Profile
- Access Your Account Settings
- Edit Personal Information
- Change Your Password
- Add or Remove MFA Security Methods
- About Identity Verification
- ID Verification Steps in ILogin
- Finish Page: Unable to Confirm
- Your Options
- Phone Send SMS
- Phone Voice Call
- Send Email
- Forgot Your Password
- Reset via Phone SMS
- Reset via Phone Voice Call
- Reset via Email
This user guide is for Illinois residents, retirees, representatives, and other users to create a new ILogin profile and set up multifactor authentication (MFA) for their account. Resident users are defined as follows: Residents are those who live in the State of Illinois and are eligible for state programs and services. Residents are the user majo...
Setting up and using an ILogin account, responding to multifactor authentication (MFA), and completing ID verification (when requested) requires the devices and/or apps in the table below. *Note: Some, but not all, agency applications are adaptable to mobile phone use.
If you already use any of these state program applications, your previous user ID (email address) is also your username for ILogin. Please do not create a new ILogin account. Sign in using your existing user ID and password and setup multifactor authentication (MFA) as shown in the following steps. Illinois Department of Employment Security (IDES...
If you’ve never signed-in to Illinois state programs, then follow these steps. Go to ILogin.illinois.gov. The ILogin Sign In page appears. At the bottom, select Sign up. The Create Account page appears. In the Email field, enter your email address: Users can use personal or organizational email addresses. Restricted emails: You cannot use an email ...
As part of account registration, at least one MFA security method (not including email) must be added to secure your account and complete your ILogin account creation. For more details on MFA, see: About: Second Layer: Multifactor Authentication - ILogin (illinois.gov).
The Set up security methods menu offers these verification methods. Complete the next steps by clicking Set up for the preferred methods. Google Authenticator Okta Verify Phone Note: This is the simplest authentication option and if you upgrade your phone, this method follows your phone number without downloading apps.
After setting up your first MFA, you can add additional MFA methods to increase the security of your ILogin account. This is optional but recommended so you can follow the steps below to add additional MFA methods. Otherwise, your ILogin account setup is now complete. Click Set up later to finish the setup and access your new ILogin account. You ...
During this setup, you download the free Google Authenticator app and follow the setup steps. During login, you open Google Authenticator, get a verification code, and enter it in the ILogin page. This method requires: a web browser (either computer or mobile phone) to sign in to ILogin a mobile phone with a camera and to install the Google Authent...
These steps allow you to install the Google Authenticator app on your mobile phone. On your mobile phone: Do one of the following: If you have an iPhone, go to the iPhone App Store. Search for Google Authenticator, download it, and install it. The Authenticator icon appears as shown below. If you have an Android, go to the Google Play Store. Search...
During this setup, you download the free Okta Verify app and follow the setup steps. During login, you open Okta Verify to: Get a verification code and enter it in the ILogin page or Request a push notification and respond by tapping the phone notification. Okta Verify requires: a web browser (either computer or mobile phone) to sign in to ILogin ...
These steps allow you to install the Okta Verify app on your mobile phone. On your mobile phone: Do one of the following: If you have an iPhone, go to the iPhone App Store. Search for Okta Verify, download it, and install it. The Okta Verify icon appears as shown below. If you have an Android, go to the Google Play Store. Search for Okta Verify, d...
On the Set Up security methods menu, under the Okta Verify option, click Set up. The Setup Okta Verify page appears. Click Set up. A QR scan code appears. On your mobile phone, position the phone’s square outline over the QR code on your monitor. Okta Verify reads the code and displays the Account Added page. Note: If your phone prompts you to En...
The term SMS means short message service and is another name for a text message. This is the simplest authentication option to use. If you upgrade your phone, this method follows your phone number without downloading any apps. During this setup and login, you receive a text message with a verification code, and enter it in the ILogin page. This m...
During this setup and login, you receive a phone call, and a voice gives you a verification code that you enter in the ILogin page. This method requires: a web browser (either computer or mobile phone) to sign in to ILogin a land line or mobile phone to receive phone calls
After your ILogin profile is created, follow these steps to sign in and display the ILogin dashboard.
Go to ILogin.illinois.gov. The ILogin Sign In page appears. In the Email or Username field, enter your username (email address). Click Next. The Password field appears. In the Password field, enter your password. Click Verify. An MFA option appears. Respond to the MFA request.
Each time you sign in to ILogin, you are asked to respond to a multifactor authentication (MFA) method. ILogin selects from the methods you set up when you created your ILogin account. Respond to Okta Verify Authenticator Respond to Google Authenticator Respond to Phone SMS (Text) Authentication Respond to Phone Voice Call Authentication
On the ILogin Sign In page: Enter your Email or Username (email) and click Next. The Password field appears. Enter your password and click Verify. The Okta Verify push notification appears, requesting authentication. There are two ways to authenticate in Okta. Choose one of the following options.
Enter your Email or Username (email) and click Next. The Password field appears. Enter your password and click Verify. Google Authenticator verification appears.
Enter your Email or Username (email) and click Next. The Password field appears. Enter your password and click Verify. The Phone Authentication page appears, requesting authentication.
To change your ILogin account information, follow these steps.
Sign in to your ILogin account. In the top right of your dashboard, select your username or the down arrow next to it. A menu appears. Select Settings. The Account page appears, displaying several sections of profile data. If your browser window is wide, you will see Settings sections in two columns. If your browser window is narrow, you will see S...
Scroll to the Personal Information section. In the top right, click Edit. In the Password field, enter your password. Click the Verify button. An MFA page appears. Complete the authentication request. The section reappears with open fields as shown above right. Click the cursor in a field and change the data as needed. In the bottom right, click ...
Scroll to the Security Methods section To the right of the Password field, click Reset. Click Yes. An MFA page appears. Complete the authentication request. Enter the current password and click Verify. Enter the new password. Re-enter the password to confirm. Click Reset Password. changed successfully
Scroll to the Security Methods section. To add or remove an MFA Security Method: MFA Security Methods which have already been set up display a Remove button. To remove the security method, click Remove. MFA Security Methods that have not been added display a Set up button. To set up a security method, click Set up and follow the steps in Set Up Mul...
Some applications contain minimal data and don't require additional identity verification, while other applications contain sensitive personally identifiable information (PII) that must be safeguarded. Keeping your personal data secure is the primary goal of ID verification. Applications that contain PII require residents to further prove their ide...
Click Select beside Email in ILogin, then click Send me an email. A verification email sent page appears. Open your email from State of Illinois . Click the verification link in the email.
Click Select beside Email in ILogin, then click Send me an email. A verification email sent page appears. Open your email from State of Illinois . Click the verification link in the email.
Click Select beside Email in ILogin, then click Send me an email. A verification email sent page appears. Open your email from State of Illinois . Click the verification link in the email.
Click Select beside Email in ILogin, then click Send me an email. A verification email sent page appears. Open your email from State of Illinois . Click the verification link in the email.
Click Select beside Email in ILogin, then click Send me an email. A verification email sent page appears. Open your email from State of Illinois . Click the verification link in the email.
Click Select beside Email in ILogin, then click Send me an email. A verification email sent page appears. Open your email from State of Illinois . Click the verification link in the email.
Click Select beside Email in ILogin, then click Send me an email. A verification email sent page appears. Open your email from State of Illinois . Click the verification link in the email.
Click Select beside Email in ILogin, then click Send me an email. A verification email sent page appears. Open your email from State of Illinois . Click the verification link in the email.
Click Select beside Email in ILogin, then click Send me an email. A verification email sent page appears. Open your email from State of Illinois . Click the verification link in the email.
Click Select beside Email in ILogin, then click Send me an email. A verification email sent page appears. Open your email from State of Illinois . Click the verification link in the email.
Setting up and using an ILogin account, responding to multifactor authentication (MFA), and completing ID verification (when requested) requires the devices and/or applications (also known as apps) shown in the table below.
FAQ Index. How to activate your new ILogin Account. Start the account setup process. Select at lest one of the five MFA options. Option 1: Okta Verify. Option 2: Google Authenticator. Option 3: SMS Authentication. Option 4: Voice Call Authentication. Option 5: Security Question.
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Applications that contain PII require residents to further prove their identity using Identity Verification Services (IVS) online. This not only safeguards your information and prevents accidental access, but it helps prevents bad actors from accessing your data.
