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You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable. PRESTO card refunds are sent using Interac e-Transfer® or direct deposit.
- Lost Card: Replace or Transfer Balance | PRESTO
If your PRESTO card wasn’t registered to an account when it...
- Transfer Balance & Other Lost Card FAQs| PRESTO
Have questions about how to report a lost or damaged PRESTO...
- Lost Card: Replace or Transfer Balance | PRESTO
If your PRESTO card wasn’t registered to an account when it was lost, stolen or damaged, you can’t cancel your card or transfer your balance. This includes PRESTO in Mobile Wallet cards. Create a PRESTO account and add your card to it to protect your balance.
Nope. Cancelation is permanent, it's on the Presto website's FAQ under "Can I transfer the balance between two Presto cards." Just transfer the balance to a new card instead.
Apr 1, 2020 · If you lose your PRESTO card, you can easily cancel the card by. Logging into your My PRESTO Account via the website or app; Contact PRESTO customer service at 1-877-378-6123; Visit any customer service outlet; Kindly bear in mind that it takes up to 24 hours for your PRESTO card to be canceled once reported.
You can only transfer your card balance from a cancelled Presto card to another Adult card in your account or a card with the same fare type as the cancelled card, and the card you’re transferring to can’t have a transit pass on it.
Have questions about how to report a lost or damaged PRESTO card? Get the answers to some of our most asked questions. My card is lost or damaged, how do I get a replacement physical PRESTO card? Can I transfer the balance from my lost or damaged physical card to another card?
People also ask
Can a Presto card be canceled?
Can I transfer my card balance from a cancelled Presto card?
What if my Presto card is lost or stolen?
Can Presto cancel auto-reloads?
What happens if my Presto card is damaged?
How do I get a Presto card refund?
Cancelling a card isn't instantaneous. That takes 24 hours. So, if it's stolen, it can still be used until all the terminals across the system are pinged and notified to reject the card. In the meantime, Presto CAN'T cancel any auto-reloads on the card (which would mitigate damage).