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  1. You can get a refund on your card balance by completing our Refund Form A for physical PRESTO Card and mailing the form and your PRESTO Card to us. All refunds are subject to a 4% processing fee. The physical card issuance fee is non-refundable.

  2. To receive a refund, you must meet all the requirements below: This PRESTO card is registered to a My PRESTO Account (Refunds cannot be processed for unregistered PRESTO cards) The PRESTO card is included inside the envelope.

  3. Refunds. As a Holder of a Registered PRESTO card you may request a refund from PRESTO of the funds that are loaded in your My PRESTO Account. A processing fee equal to 4% of the total value to be refunded will apply to all refunds.

  4. You can cancel any PRESTO card that’s been added to your PRESTO account and have the balance, passes, fare type and settings transferred to another card on your PRESTO account, or to a new card. If you added your PRESTO in Mobile Wallet card to your PRESTO account, you can recover your card by signing in to the PRESTO app on a new device ...

  5. I've read these two pages but it's not totally clear where I can go. Davisville station is mentioned, but it also says not all locations provide all services. I have like $10 left and I don't want to mail in the card. Has anyone recently obtained an in-person refund anywhere??

  6. If you forgot to tap off and the fare deducted from your physical PRESTO card, PRESTO in Mobile Wallet, or charged to your credit or debit card, is incorrect, you can request a refund by either calling the GO contact centre at 1-888-438-6646 or by filling out our webform.

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  8. You may request a refund by attending at a Transit Agency location with your Registered PRESTO card and requesting a form (the “Refund Request Form”). Balances on unregistered PRESTO cards are non-refundable.

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