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  1. ised-isde.canada.ca › site › office-consumer-affairsRefund and exchange - Canada

    Tips for refunds and exchanges. Don't open the box. When returning an item outside of the original packaging, some merchants may charge you a restocking fee (often a percentage of the purchase price). Review the return policy before removing any packaging if there's a chance you may need to return an item. Keep your gift receipt.

  2. www.canada.ca › services › paymentGift cards - Canada.ca

    A gift card is a prepaid card that you use to pay for purchases. You can use gift cards at a single retailer or at a group of retailers, such as a chain or shopping mall. Generally, gift cards come with money already on them. Gift cards can be a physical card or an electronic card. Depending on your province or territory, there may be different ...

  3. There are many different kinds of cards, including gift cards for individual stores, malls, or credit card gift cards. While you might love gift cards for their convenience, portability and flexibility, you should also be aware of the terms and conditions that accompany most gift cards. Here are some to look out for:

  4. Aug 11, 2020 · 8. Product Return Time Frame. The return policy may state that the product must be returned within a set of days for the consumer to get a full refund. Typically, we see anywhere from one week to a month in Canada, but if you’re unsure, always read or ask.

  5. Feb 2, 2024 · For the most part, companies tend not to allow the return or exchange of gift cards unless required by state law — more on that further below. There are exceptions with certain stores, though. For example, Gap allows customers to return unused physical gift cards and cancel scheduled e-gift cards for a refund.

    • Melanie Yates
    • Senior Digital Editor
    • myates@hearst.com
  6. The law uses the term “ prepaid purchase card” and defines it as “a card, written certificate or other voucher or device with a monetary value that is issued or sold to a person in exchange for the future supply of goods or services to a consumer, and includes a gift card and gift certificate”. Read the Prepaid Purchase Cards Regulation.

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  8. These are cards sold by the mall and can be used at stores in the mall. The shopping mall can charge an activation fee up to $1.50 at the time the card is purchased. Shopping mall gift cards keep their value for 15 months from the date of purchase. The mall can apply a dormancy fee after 15 months up to a maximum amount of $2.50 per month.

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