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    • Grants access to real-time information. In today’s always-on workforce, time is always of the essence. Access to real-time data in an Employee Experience Platform helps managers and leaders react quickly.
    • Easily identifies employee success trends and anomalies. As an HR professional, a data-driven process allows you to shine a spotlight on the areas of employee success you need to see most.
    • Develops more complete employee success profiles. Technology is also the best way to build team alignment. When it comes to succeeding, being on the same page is critical.
    • Gives an accurate measurement of usage. Just like anything else, a good employee success process only works when it’s actually used. Old-school performance processes make it impossible to track key metrics, like which individuals and teams are setting and tracking goals.
    • It provides a streamlined experience. Traditional performance reviews are cumbersome and awkward for managers and employees, and they require a lot of preparation, reporting and follow-up.
    • It’s fair, consistent and a more effective way to help people grow. With traditional reviews, there’s little consistency in the feedback and metrics provided by managers — each person has their own way of characterizing their staff’s performance.
    • It’s insightful — you and the employee learn more. Most traditional reviews are conducted between an employee and their supervisor, so the perspective on performance is limited.
    • It’s a people-first strategy. Every employee brings a unique skill set and approach to their work and varied career goals. For example, not everyone has management aspirations, and many desire cross-training instead of leadership.
    • What The Future Looks Like
    • False starts?
    • Getting The Most from The Technology Flywheel
    • Getting to Great

    Recent changes in technology—notably, process-mining and natural-language-processing tools, robotics (both robotic process automation, or RPA, and robotic desktop automation, or RDA), accessible machine learning and artificial intelligence, improved data-management tools, and microservices defined by APIs (application programming interfaces)—have s...

    In many operations shops, process improvement can stall because the processes are not well defined; if they are well defined, there might not be enough data to identify a problem’s root causes or pinpoint improvement opportunities. Or a long-expected future platform could bring significant changes to an area or process, so teams wait and see rather...

    Automation leaders take a different view. Self-documenting process-automation tools provide a solution that’s often less risky and less expensive than relying on a key person’s memory or falling back on manual documentation. At the same time, today’s automation tools provide a fast-enough return on investment to let companies put the right process ...

    While this next-generation ops-to-tech cycle is simple enough to discuss widely within operations teams, there are several common challenges that we consistently observe in each step. In discovery and review, a necessary part of identifying opportunities and engaging IT is to achieve the right level of granularity, so that the process owner can tru...

    • Make the Most of Your Commute. If you ride the bus or take the train home from the office, you can add valuable extra time to your day by taking your work with you.
    • Use a New Kind of Inbox. Email and instant messaging are already staples of the office environment, but there is room for improvement. Lots of startups are currently focused on improving real-time messaging that allows for document sharing across platforms to improve collaborations and streamline communication.
    • Get Everyone On The Same Page. A recent study showed that only 40 percent of a given workforce knows the company’s goals, strategies, and tactics, which undoubtedly leads to unfocused work.
    • Take Better Notes. Whiteboards are valuable analog aspects of almost every meeting, but technology is making them smarter—literally. Digital smart boards that allow content sharing between stationary screens and mobile devices at just the press of a button will allow employees to stay engaged in a meeting without risking missing out on crucial note-taking.
  2. Mar 19, 2020 · Digital levers are critical to improve performanceboth for companies that have just started a traditional transformation journey and for those that have already completed one. BCG Managing Director and Partner Christian Gruss explains how to leverage these tools to gain advantage.

    • Can technology improve performance?1
    • Can technology improve performance?2
    • Can technology improve performance?3
    • Can technology improve performance?4
    • Can technology improve performance?5
  3. Mar 19, 2020 · Fortunately, new tools and applications are emerging that focus on key performance-driving behaviors and enabling behavior change. They support embedding real-time and dynamic goal setting, performance progress tracking and feedback, and skill development into day-to-day work.

  4. Mar 15, 2023 · The bottom line: To improve productivity, companies will need to create an effective location model and overall structure, institutionalize team and performance processes that unleash talent, and leverage the sweeping power of informal networks.

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