Search results
May 3, 2024 · These are the 12 most essential customer service skills that businesses should implement. 1. Active Listening. First, customers want to be heard, especially when they aren’t happy or have a ...
- Enthusiasm. Userlike's Customer Success Manager Jörn argues that enthusiasm is the number one factor to predict your success in customer service, sales, or management.
- Communication skills. When hiring for a customer service/success position at Userlike, communication skills are one of the first things we test for. These come in written and verbal forms.
- Customer Empathy / Compassion. Empathy is often hailed as a crucial trait in customer service. It's easy to see why: it's the ability to put yourself in the other person's shoes.
- Patience. Patience is the capacity to accept or tolerate delay, problems, or suffering without becoming annoyed or anxious. Without patience, the service experience turns unpleasant for both the customer and the service rep.
Jun 30, 2024 · Time management. Understanding body language. Writing skills. Many customer service skills are soft skills. As you learn how to communicate more effectively, make decisions, think independently, and expand your understanding of empathy, you’ll find you can more easily relate to and assist others.
- Audrey Eads
- Problem solving skills. Customers do not always self-diagnose their issues correctly. Often, it’s up to the support rep to take the initiative to reproduce the trouble at hand before navigating a solution.
- Patience. Patience is crucial for customer service professionals. After all, customers who reach out to support are often confused and frustrated. Being listened to and handled with patience goes a long way in helping customers feel like you’re going to alleviate their current frustrations.
- Attentiveness. The ability to truly listen to customers is crucial to providing great service for a number of reasons. Not only is it important to pay attention to individual customers’ experiences, but it’s also important to be mindful and attentive to the feedback that you receive at large.
- Emotional intelligence. A great customer support representative knows how to relate to anybody, but they’re especially good with frustrated people. Instead of taking things personally, they intuitively understand where the other person is coming from and they know to both prioritize and swiftly communicate that empathy.
Jul 20, 2020 · Similarly, stress is commonplace in customer service, especially when a less savory character phones in. Yelling customers can trigger a stress response, which puts your mind in a less-than-ideal state. Training your customer service reps in stress management techniques can make a difference in helping them stay on top of tough situations.
May 12, 2024 · 2. Empathy. 96% of customers cite empathy as the key quality of any good customer service rep. Customer service is all about human connection. Customers are often frustrated, confused, or disappointed when they contact us. Empathy is the key to acknowledging their feelings and building rapport.
People also ask
Do customer service skills & traits make a difference?
Is customer service a skill?
What makes a good customer service person?
What are the different types of customer service skills?
Do customer service skills make a job more fun?
What qualities do customer service professionals need to succeed?
Oct 2, 2024 · Empathy, good communication, and problem-solving are core skills in providing excellent customer service. In this article, you’ll learn what customer service is, why it is important, and the top 10 customer service skills for a thriving business. If you're ready to develop your skills in customer service, consider enrolling in the CVS Health ...
