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Apr 13, 2023 · In this study, we examined the impact of psychological contract types and task repetitiveness on organizational commitment among call center employees. By conducting a cross-sectional study involving 201 call center employees working in-person and administering an ad hoc questionnaire, we aimed to enrich the scientific literature on the psychological contract and its implications for the call ...
Apr 13, 2023 · psychological contract and organizational commitment (Behery et al. 2012; Manuti et al. 2016 ), it is important to depict this relation in-depth because there is a lack of studies that
contracts and organizational commitment in the call center context. The aim of this study was to investigate the nature of the psychological contract and its impact on organizational
As for the emerging and developing themes on the psychological contract, Coyle-Shapiro et al. (2019) point out that they focus mainly on (a) those who investigate an expansion of psychological contracts beyond social exchange, the so-called psychological contracts with a strong ideological charge and their relation to organizational commitment, the presence of this type of contract in the ...
Nov 24, 2023 · The psychological contract can be defined the individual’s conviction regarding the reciprocal duties between management and workers, or a sort of implicit contract among parties (Rousseau 2001, 2004). Despite its unwritten and essentially implicit nature, the psychological contract has important consequences in terms of organizational ...
Apr 1, 2008 · Abstract: The call centre industry is a relatively recent phenomenon, which has. changed the face of the service sector (Frenkel et al., 1998). For a comparatively. new contender it has created a ...
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Apr 13, 2023 · AMA Style. Fantinelli S, Galanti T, Guidetti G, Conserva F, Giffi V, Cortini M, Di Fiore T. Psychological Contracts and Organizational Commitment: The Positive Impact of Relational Contracts on Call Center Operators.
