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Feb 23, 2023 · Using the right customer service phrases is key to great customer service. See the best customer service lines, when to use them, and why they work.
Nov 7, 2024 · With the right customer service phrases, you can improve your interactions with customers, whether you’re a manager onboarding new staff, an experienced customer support representative, or a small business owner balancing several tasks.
- “Happy to help!” Not every customer will tell you that they are walking away unhappy — in fact, few will. So it's important to make sure that the customer leaves satisfied.
- “I understand how (blank) that must be.” When you say, "I understand how (blank) that must be," the word you use to fill the blank will greatly affect the tone of your message — one that is obviously being used with an upset customer.
- “As much as I’d love to help ...” There comes a time when the only answer is “no.” Some requests just aren’t feasible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along.
- “Great question! I’ll find that out for you!” Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new.
Aug 6, 2024 · The words you choose can make or break an interaction, turning a potential crisis into a win or a loyal customer into a lost cause. They can evoke emotions, influence decisions, and even shape perceptions. The customer service phrases you use regularly can set the tone for the entire interaction.
- Shobhana
Jan 16, 2024 · The right customer service phrases can transform your interactions, making your customers feel valued and your customer service team more effective. Start by closing conversations on a positive note. Phrases like 'Happy to help!' show your willingness to address any further concerns.
Oct 4, 2024 · Using key customer service phrases can significantly improve customer communication and ultimately enhance their overall experience with your brand. These phrases can be used to show empathy, provide reassurance, and gather valuable feedback.
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Nov 15, 2023 · Whether your goal is to update your customer service templates, improve customer service training, or just raise CSAT, have your customer support team members use these 15 phrases made up of customer service power words (and avoid the 5 harmful ones) to cultivate better conversations.
