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We check your password against a database of passwords that have been compromised in data breaches. We do this whenever you create a new password for your account, for example during registration, password change or if you've forgotten your password and need to choose a new one.
Anyone could use your sign in details, stored on Google Chrome or Safari. Jotting them down is also too risky, as anyone could look at your notes. Easy passwords can be easily compromised by hackers online. Our guide explores the make up of strong passwords and how to create one for your devices.
You may see that some companies will ask you to set up two-factor authentication (or multi factor authentication) after creating a password. This means that when you sign in you’ll need to enter your password and a second piece of information – usually a one-time code from a text or mobile app.
Jul 8, 2021 · We’ll never ask customers for sensitive stuff like passwords, bank details or other personal security info. When we talk to Virgin Media customers, we’ll ask them to confirm that they’re the account holder and for three random characters of their memorable word.
Nov 9, 2023 · The procedure seems straightforward, almost too straightforward. Once my [primary] account username has been changed to say a gmail email address, does my primary account password need to be updated? As far as I can see, this change does not require a new 4 word password for mail apps such as MAIL and outlook. Is this the case?
Your password is extremely important – it is the gateway into your private stuff, whether it’s for your email, your social media feeds or your My Virgin Media account – they all have the potential to be hacked – so your password should be as hard to guess as possible.
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What if my Virgin Media account holder doesn't have a memorable word?
2-step verification adds an additional step to prove you have the right to access an online account. Step one is entering your account credentials as normal. But the second step, once you enable it, means you’ll also receive an additional PIN code, either by SMS or email.