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Did you know? Did you know, 95% of our customers find the solution to their problem using the help and support pages.*
- Virgin Media Customer Service
- Customer Feedback
- Virgin Media Customer Service Reviews
- Complaint Handling
So how does Virgin Media customer service work exactly? Well, Virgin Media customer service is based around their customer contact centre. The customer contact centre is spread across more than one location in the UK, and is the main point of contact for customers - where they can ask any type of questions they have about the provider. Virgin Media...
In line with what we’ve come to expect from the major providers, customer reviews paint a sorry picture of what it’s like to be a Virgin Media subscriber. On Trustpilot, they receive an absolutely abysmal TrustScore of 0.5/10, which is about as bad as it gets. Of the 8,969 reviews recorded, 90% were negative, with 83% giving the worst rating rating...
We’ve already touched upon the fact that poor customer service is mentioned frequently among Virgin’s negative reviews. Customers mention not only difficulty in getting into contact with Virgin customer service but also the ineptitude of their staff - which reviews complain are not UK-based- in dealing with queries. All their accessible parts of th...
In analysing the success of Virgin’s complaint handling process it’s useful to take a look Ofcom’s report into broadband service quality, where the major providers’ dirty laundry is hung out for all to see. Virgin’s stats on complaintsand how they deal with them, as well as how they compare with competitors, are laid bare. Let’s take a look at them...
Virgin Media customer service phone number. Virgin Media's general number for customer services is 0345 454 1111. Dialling it will take you to a multiple choice options menu where you can use the numbers on your phone to choose the series of options pertinent to your query or issue. Broadly, this number is good for everything if you're a Virgin ...
A Satisfied customer. Have been a Virgin customer for 25 years,even before they became Virgin.Service has been good,downtime very rare,speeds good.My current contract is due for renewal.Contacted them and said that the renewal offer was unacceptable.Was offered a new price which is lower than what I am currently paying and which I gladly accepted.The customer services operator was very helpful ...
Jul 31, 2024 · A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm.
- Dan Howdle
May 9, 2024 · You can dial 0800 052 0422 to reach Virgin for free in the UK. If you have available mobile or landlines minutes included and want to get Virgin TV or broadband then you can call 0330 221 4025 for free. If your call allowance runs out then you would be charged at a local rate. Remember that all 0800 numbers are free from landlines and mobiles ...
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Feb 7, 2024 · WORST EVER CUSTOMER SERVICE. I’d like to share my worst experience about Virgin Media CCUSTOMER CARE. No Internet or partially internet for 4 days. Appointment for a technician visit booked by Virgin Media over phone call. Received message on my Mobile phone saying: “Appointment is booked for 07/02/2024 between 12pm to 4pm.
