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My Virgin Media. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Sign in or register. Introducing the My Virgin Media app. It's easy to find the help you need for your broadband and home phone account on the go. Find out more.
If it’s not a technical issue you need help with, we can still support you on any account problems you might have – from upgrading your services to our complete set of general help guides and advice.
If you're an existing customer, you can call Virgin Media customer services either on its main number (0345 454 1111) or its freephone number (0800 052 0422). Lines are open 8am to 8pm Monday to Saturday.
- Overview
- Calling Virgin Media
- Chatting Online with Virgin Media
- Communicating Through the Virgin Media Community Forums
- Using the Accessibility Services Options
- Utilizing Online Forms for Virgin Media Ireland
There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. Virgin Media does not have a contact email, so employ a different method contact them. You can call, live message, use the community forums, or use a relay service to get the help you need.
Call 150 from any UK Virgin Media phone or mobile.
The 150 number is free from charges, and is recommended for most questions about broadband, TV, and landline services. This line is open seven days a week, from 8am to 10pm.
You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. If possible, avoid calling when you are rushed for time.
Dial 780 for mobile services from any UK Virgin Media mobile.
This number is specifically for questions about mobile services, and can only be accessed from a Virgin Media mobile phone. This line is available from 8am to 10pm, Monday to Sunday.
Use Virgin Media phone lines when calling from a different provider.
Select a relevant topic on the contact page of Virgin Media.
Both Virgin Media UK and Virgin Media Ireland provide a live, online messaging service with customer service representatives. This is also recommended for most enquiries about broadband. TV, phone, and mobile services.
The Virgin Media UK live chat service is available at
from 8am to 8pm, Monday to Saturday.
The Virgin Media Ireland live chat service can be found at
from 9am to 5pm, Monday to Saturday.
Browse through the Virgin Media community forums.
The Virgin Media UK and Virgin Media Ireland each provide a community forum, where both customers and Virgin Media representatives will answer questions. There are numerous sections for each Virgin Media service.
The UK community forum is at
The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums.
Use the search bar to find relevant boards.
The search bar is located at the top of the page, and searching a few key words about your question or issue will bring up relevant community results. There is a large amount of content in the forums, so it's likely that your problem or question has already been answered.
Call the text relay freephone number on 18001 0800 052 2164.
This is a service for deaf, hard of hearing, or speech impaired Virgin Media UK customers. The text-to-voice and voice-to-text services are provided by relay assistants.
Use the video relay service for sign language users.
Customers who use British Sign Language can use their webcam to connect with Virgin Media UK, via the video relay service. You will communicate with a qualified sign language interpreter, who will relay the information to the contact team.
The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm.
Fill in the Virgin Media Ireland alternative contact form.
Click on “Write to us” on the Virgin Media Ireland contact page.
has the three options of technical support, customer support, and mobile support. Select the option most fitting for your enquiry, and click on the online form button.
Only Virgin Media Ireland provides online forms for contact. Virgin Media UK does not provide this service.
Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time.
Give thorough and clear information about your issue or enquiry. Make sure you select the correct contact reason so that the right representative can help you.
You can add attachments in this section of the contact form. This is useful if photos will help your explanation.
Virgin Media customers Call us on 150 from your Virgin Media landline. Or 0345 454 1111* from any other phone. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Virgin Mobile customers Call us on 789 from your Virgin Media landline. Or 0345 600 0789 * from any other phone.
How do I get in touch via live chat or messenger? Find out how you can easily chat to someone online at virgin media for help with your services.
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Oct 5, 2023 · Thanks for taking the time to post in our community. We're sorry to hear you've had issues speaking to the team. You can reach them on 150 / 0345 454 1111. If you expand more on the issues you've been having, we may be able to help get things sorted for you.
