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  1. Aug 1, 2024 · We’re updating your home phone line so it’s fit for the future. Read on to find out more about the switchover, and how to get extra support if you need it. To make sure all your services are tip-top for the future, we’re switching all our customers over to our fibre phone network.

  2. If you’d rather change or cancel your services, contact us on 150 from a Virgin Media home phone, or 0345 454 1111. Get all the information you need about our new fibre home phone service – including why our digital phone switchover is happening and what it means for you.

  3. Find out how much it costs to call mobiles, service numbers and internal numbers from your Virgin Media landline. Manage your landline calls effectively here.

  4. Jul 3, 2023 · While phone services will no longer use the copper network by the end of 2025, the aim is for full fibre coverage to reach 85% in the same year and I believe 100% by 2027. If you weren't aware of plans to switch off the PSTN (public switched telephone network), you aren't alone.

  5. Looking to upgrade your existing Virgin Media landline? Discover how to get the new Virgin Media ultrafast Fibre network installed in your home now!

  6. Jun 17, 2024 · Virgin Media always recommends having a mobile phone handy – or will provide an Emergency Back Up Line, which will work in a power cut, to those who need it. The Emergency Back Up Line will allow customers to make voice calls, but won’t back up anything else plugged into the phone line.

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  8. Oct 25, 2024 · While most broadband providers are able to use the phone line coming into you home to get you online, or in the case of a new Full Fibre line will need to install a new one, Virgin Media has its own, unique cable network which uses a hybrid copper/fibre-optic coaxial cabling system – the same one that used to deliver cable TV in the olden days.

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