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- Generic Auto Reply. The generic auto reply is a message you send out to reassure a contact that you have received their message and will be in touch shortly.
- Thanks for Visiting. This auto reply example is an opportunity to thank a website visitor for stopping by your site. You can also use this message to entice them to come back and learn more or purchase from your business.
- Missed Call. If you cannot answer a call when it comes in, you can still reply automatically with GoCRM. Use a separate reply for people already in your list of contacts and for new callers.
- Welcome New Customers. When one of your leads converts into a paying customer, it is time to show them your appreciation and make their transition as easy as possible.
Sep 25, 2024 · An auto reply message can keep your contacts informed when attending an event or conference. Example 1: “Thank you for your message. I’m currently attending [Event Name] and will have limited access to email. I will respond to your inquiry on [Return Date]. For urgent inquiries, contact [Alternative Contact] at [Email].”.
3 days ago · When crafting effective auto reply messages, it’s important to maintain a professional tone and ensure that the message is concise while still personalized. These practices can address customer needs, manage expectations efficiently, and help streamline communication. To save time for your team so they may focus on other business aspects.
- When You Should Use Auto-Replies
- General Out-Of-Office Auto-Replies
- Auto-Replies For Setting Response Time Expectations
- Software as A Service Auto-Reply Texts
- Lead Nurturing Auto-Reply Messages
- E-Commerce Auto Reply Texts
- Professional Services Auto-Replies
- Healthcare Auto-Replies
- Auto Reply-Texts For Property Managers
- Restaurant Auto-Reply Messages
Whether you’re out of the office or away from your desk, you can use auto-replies to set customer expectations. Anyone who reaches your voicemail, fills out an online form, or sends a text is met with an automated response explaining what’s going on and what to do next. Just make sure your customers opt inbefore sending them any messages. They shou...
1. After-hours auto-reply
If customers reach out after your business hours, setting an auto-reply away message reassures them you’re not ignoring their calls or texts. Inform clients of your business hours so they don’t expect a response until you’re back in the office. Example:Thanks for reaching out to [company]! Our business hours are [date/time] to [date/time]. We’ll get back to you within [number] business day. Copy to Clipboard
2. Same day out-of-office auto-reply
Heading out for an errand or lunch? Set an automated out-of-office text messageto respond to incoming calls or texts so customers know you’ll get back to them soon. Example: Thanks for contacting [name] at [company]. I’m currently out of the office. I’ll be back at [date/time] and will respond to your message shortly. Copy to Clipboard
3. Vacation message
If you’re out for more than a day, customers may appreciate a heads up about the change in your availability. If relevant, let them know how to get support for emergencies. Example: I’m currently [out-of-office message]! I’ll be back on [date/time] to respond to your message. For urgent matters, please reach out to [name] at [number].`u> Copy to Clipboard
7. Customer support auto-reply
Clients need your help if they’re reaching out to your customer support team. Texting auto-reply messages to every person who reaches out can reassure your clients and ensure they don’t get more frustrated than they already are. Example:We’ve got your back! A member of our support team will respond to your message within [time]. Thank you for your patience. Copy to Clipboard
8. High-volume notification
If your support team is getting overwhelmed with calls and texts, explaining the situation can help you buy more time (and understanding) from customers. Example: Hello! We’re currently getting more texts than usual. We’ve received your message and will respond as soon as we can. Thank you for your patience. Copy to Clipboard
9. Self-service support message
Help customers help themselves so they can resolve their support tickets faster. To do this, set up an automated reply linking to your help center or a general FAQ page. Example:Thanks for your message! An expert will get back to you very soon. In the meantime, our help center may be able to answer your questions faster: [link to your site’s help page] Copy to Clipboard
13. Bug report auto-response
When customers report a bug on your site or app, let them know you’re on the case (or already know about a platform-wide issue). Example:We’ve received your report. We’ll reach out if we need more information and let you know once the bug is resolved. Thanks for helping our site perform better! Copy to Clipboard
14. Technical support ticket confirmation
Customers get peace of mind and better context from your team with confirmation texts for technical support tickets. Example:We’ve received your request for technical support. Our team will look at this ASAP and get back to you soon. If we need more information about your situation, you can expect us to reach out to you directly. Copy to Clipboard
15. Product launch announcement
If customers receive an auto-reply, they’re already waiting to hear back from you. So why not offer them something to do in the meantime — like learn more about your new product? Example:Thanks for your text! You can expect a reply within [time frame]. Have you heard the buzz about [product] yet? Feel free to check it out in the meantime: [URL] Copy to Clipboard
19. Lead generation auto-reply
Don’t think you can capture sales with an automated text? Think again. With this example, you’re sending leads directly to your content so you can collect additional contact information. Example:Thanks for contacting [company]! We’ll reach out within [time frame]. Have you read our latest eBook? Fill out this form to get your free copy: [link to your lead generation form] Copy to Clipboard
20. Welcome text
When customers subscribe to your SMS marketing messages, you can use texting auto-replies to welcome them to a unique customer experience. Example: Welcome to [company] SMS Rewards! Keep your eyes peeled for your first exclusive discount. To opt in, reply YES. Copy to Clipboard
21. Sales promotion message
When your sales team gets incoming texts, you can add a promotional message to your informational auto-reply to drive more sales. Example: Thanks for contacting [company]! One of our sales reps will reach out to you shortly. Tap to browse our summer sale while you wait: [link to your website] Copy to Clipboard
24. Purchase confirmation auto-reply
Texting auto-replies triggered by purchases can help a buyer’s experience feel complete. This also provides an opportunity to inform customers about when their order should arrive. Example: Thanks for opting in to text alerts for your recent order. We’ll send you a message once your order has shipped! Copy to Clipboard
25. Abandoned cart
Abandoned carts account for $18 billion in lost revenue per year, representing thousands in lost revenue for the average ecommerce company. If you want to recover a piece of this pie, start with an auto-response text to recapture your customer’s attention. Remember: before you send any retargeting texts, you need to have customers opt into SMS. Example: Hi [name], it’s [company]. You left a few things in your cart! You can get same-day shipping and up to 15% off with code CART at checkout: [U...
26. Purchase reminder
If you want customers to repurchase what you sell, you can nudge them to restock or return. Schedule your automated text when customers might be gearing up to buy again — for example, 20 days after a dog food purchase — to keep your brand top of mind. Similarly, if you offer an auto-delivery program, you can use auto-replies to remind customers about an upcoming shipment and credit card charge for a better customer experience. Example:Ready for your next order of [product name]? Order now so...
28. Appointment booking auto-reply
If many of your incoming calls are from customers looking to schedule an appointment, consider adding a link to your booking page in your auto-reply. First, you can send this message: Example:Sorry we missed your call. If you’re looking to book an appointment, you can schedule online here: [link]. Copy to Clipboard Then, you can send an appointment confirmation textso customers know their appointment is on the books.
29. Follow-up auto-reply
Busier than usual? It’s a good idea to keep customers in the loop. You can create an auto-reply to set expectations and explain why there may be slower response times. Let’s say you’re a CPA, and a client reaches out during tax season. You can use this template to let them know you’ll respond as soon as you have time. Example:Hi there! Thanks so much for your message. Since it’s tax season, we’re a little busier than normal and may take longer to respond to your text. Please give us [time], a...
30. Appointment confirmation and details
Confirming appointments manually could take hours away from your team. Appointment confirmation texts can streamline this workflow, saving time and effort for less repetitive tasks. Example: This is a reminder that [name] has an appointment scheduled for [date/time] at [clinic]. Please remember to bring [items] with you and arrive 15 minutes early for registration. Copy to Clipboard
31. Test results
The sooner you send test results to your patients, the sooner they can make informed decisions about their health. Just don’t forget to link to a secure site so recipients can read their results in a HIPAA-compliant way. Example: [Business name]: [name], your test results from [date/time] are now available. You can sign into your portal and view your test results here: [URL]. Copy to Clipboard
32. Property inquiry
With this template, you automatically address leads with a welcome message so they don’t lose interest or slip through the cracks. Example: Hey [name]! Thanks for reaching out regarding [property]. We’d love to set up a tour at your convenience. Please make a reservation on our calendar here: [URL]. We hope to see you soon! Copy to Clipboard
33. Rental application submission
A quick confirmation message keeps potential tenants informed and shows you genuinely care about their time and energy. Example: Hey [name], we received your rental application for [property]. It’s currently under review and you can expect to hear back in [number of] days. In the meantime, you can contact us at [number] if you have any other questions. Copy to Clipboard
34. Lease renewal notice
The lease renewal text isn’t just a simple courtesy. It’s a great way to build tenant loyalty and increase your retention rate. Example: [Name], your lease is renewing soon. We’d love to keep you as our neighbor! You can check out the terms of your new lease here: [URL]. If you have any questions, you can visit our office at [address]. Copy to Clipboard
36. Reservation confirmation
You can use automated text messages to confirm table reservations and provide alternative contact information if customers need to make changes. Example: Thanks for reserving a table for [party size] at [restaurant]! We’ll see you on [date] at [time]. Need to cancel or edit your reservation? Call [number] to speak with a host. Copy to Clipboard
37. Wait confirmation
If you don’t offer reservations and have a wait list instead, you can use this auto-reply template to set clear expectations. Example: You’ve joined the waitlist for [restaurant]! Your estimated wait time is [number] minutes. We’ll text you when a table is ready. Need to make other plans? Just reply ‘CANCEL’ to give up your spot. Copy to Clipboard
38. Table ready confirmation
Auto-replies give customers the freedom to wait wherever they please. This auto-reply directs customers to their tables no matter where they are. Example: Hey [name], your table at [restaurant] for [number] is now available]! Visit the host stand to get your seat. Change of plans? Just reply ‘CANCEL’ to give up your spot. Copy to Clipboard
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Jan 30, 2024 · These examples of effective auto-reply emails showcase different styles and elements but all prioritize clear customer communication. Firstly, imagine an email signature from a company like Goldbelly. It thanks the customer for their query and confirms receipt. It might say, 'We've received your email and will be back to you within 24 hours.
Mar 5, 2024 · 1. Set Clear Customer Expectations. One common challenge faced by customers is auto-reply email or text messages lack a specification about the estimated wait time to get answers for their queries. Here are common examples of automated messages received by customers. “We will get in touch with you very soon”.
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Utilize auto-replies for efficient communication and time savings in your business. With people spending 3 to 4 hours daily on phone notifications, prompt responses, such as those enabled by auto-replies, significantly increase sales chances. Immediate answers, especially in emergencies, enhance the customer experience.
