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  1. Electronic Benefits Transfer (EBT) If your EBT card was lost or damaged, know that you can call the toll-free EBT customer service help desk at 1-866-281-2448. This includes losing your card in the wake of a natural disaster. The help desk is available 24/7 and offers support in English or Spanish. Electronic Benefits Transfer (EBT) is a system ...

  2. If your Virginia EBT Card has been lost, stolen or is no longer working, you should call customer service at 1-866-281-2448 for a new EBT card. They will immediately disable the old card and arrange for the mailing of replacement EBT card to your address. The mailing process takes from 7-10 business days.

  3. Call 1-866-281-2448 (toll-free) Press 1 for English or 2 for Spanish. Enter your 16-digit card number. Enter the last 4 digits of the Social Security Number (SSN) of the person on the case, followed by the pound sign. PLEASE NOTE: If you do not have an SSN, you will be asked to enter your 7-digit case number.

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  4. www.connectebt.com › pdf › VA_Q&A_ENVirginia EBT

    A safe and easy way to use your benefits. Save this brochure. It tells you how to use your Virginia EBT card. Customer Service. ! 1-866-281-2448. 24 hours a day, 7 days a week. www.ebt.acs-inc.com. TTY (Relay Service for Hearing/Speech Impaired) 1-800-828-1120.

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  5. Call the Virginia EBT hotline number at 1-866-281-2448. Your state may require you to change your PIN, report your card stolen, and/or request a new card. If your benefits were electronically stolen in or after October 2022 (e.g., through skimming or phishing), you may be eligible to apply for reimbursement. Learn more about your state’s process.

  6. If your EBT card was lost or damaged, know that you can call the toll-free EBT customer service help desk at 1-866-281-2448. This includes losing your card in the wake of a natural disaster. The help desk is available 24/7 and offers support in English or Spanish. Supplemental Nutrition Assistance Program (SNAP) can be used like cash to buy ...

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  8. You receive your new Virginia EBT card and need to choose a PIN; You want to change your PIN; Your card is ever lost, stolen or damaged and you need to replace it; Someone is using your Virginia EBT card without your approval and you need to report it; You need to find out your balance; You need help or have questions about your Virginia EBT ...

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