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  1. Force restart iPhone. If iPhone isn’t responding, and you can’t turn it off then on, try forcing it to restart. Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button. When the Apple logo appears, release the side button. If iPhone doesn’t restart after you try ...

    • Overview
    • If your screen is black or frozen
    • If your iPhone turns on but gets stuck during start up
    • If you need more help

    If your iPhone has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

    iPhone screen is black or frozen

    On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

    1.Press and quickly release the volume up button. 2.Press and quickly release the volume down button. 3.Press and hold the side button until you see the Apple logo (this takes around 10 seconds). 4.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 5.If your iPhone still doesn't turn on, contact Apple Support.

    On your iPhone 7 or iPhone 7 Plus

    1.Press and hold both the side button and the volume down button until you see the Apple logo (this takes around 10 seconds). 2.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 3.If your iPhone still doesn't turn on, contact Apple Support.

    On your iPhone 6s and earlier, including iPhone SE (1st generation)

    1.Press and hold both the Home button and the side button or the top button until you see the Apple logo (this takes around 10 seconds). 2.If your iPhone doesn't turn on, charge your iPhone for one hour and then try again. If your iPhone shows a low-charge battery, check your hardware and charge your iPhone again. 3.If your iPhone still doesn't turn on, contact Apple Support.

    If you see the Apple logo or a red or blue screen during startup, try these steps:

    1.Connect your iPhone to a computer.

    2.Select your iPhone on your computer.

    3.While your iPhone is connected, follow these steps:

    •On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.

    •On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.

    Related topics Explore Apple Support Community

    Find what’s been asked and answered by Apple customers. Search the Community Submit

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  2. Mar 19, 2024 · Confirm that you want to erase the device. Your iPhone will then begin the reset process, which can take a few minutes to complete. After the reset, the iPhone will restart as if it were new, with no personal data on it. After resetting your iPhone, you'll have the option to restore your data during the setup process.

  3. 1 day ago · Learn how to erase your iPhone and restore it to factory settings, either from your iPhone or from your computer. To learn more about this topic, visit the f...

    • 4 min
    • 13.8K
    • Apple Support
  4. May 30, 2024 · Step 1: Press and hold the Sleep/wake button and the Lower volume button. On the iPhone X and later models, you’ll find the sleep/wake button on the right side of the phone. Christine Romero ...

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  5. Oct 28, 2024 · If you can't erase your iPhone, iPad, or iPod touch. Learn what to do if you don't remember your passcode for your iPhone, iPad, or iPod touch, or your device is disabled. If you forget your Screen Time passcode, you can reset it. Restoring your device using a backup won't remove the Screen Time passcode.

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  7. Sep 19, 2024 · 1. Press and hold the Sleep/Wake button and the Home button. The Sleep/Wake button is on the top-most edge of the iPhone, while the Home button is the large round button at the bottom-center part of the screen. Continue holding the buttons down until you see the Apple logo.

    • 41 sec
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